Support the governance, accuracy, and lifecycle of master data across enterprise systems—primarily NetSuite.
Manage the intake and resolution of data-related tickets and maintain trackers and logs for ticket progress and resolution timelines.
Monitor and triage incoming master data requests (e.g., new item setup, vendor/customer record updates) using service desk tools.
Execute data changes directly in NetSuite following predefined workflows, naming conventions, and validation rules.
Collaborate with internal stakeholders (Ops, Finance, IT) to clarify requests and ensure data accuracy.
Conduct periodic audits of master data to flag issues and support ongoing quality improvements.
Enforce metadata standards, naming conventions, and business validation checks within NetSuite and related platforms.
Create and maintain SOPs, FAQs, reference materials, and documentation for data request procedures and governance rules.
Develop functional knowledge of NetSuite roles, permissions, workflows, and custom fields to support platform usage and onboarding.
Support access provisioning, maintain user permission documentation, monitor access logs, and serve as a backup administrator during platform changes or user lifecycle events.
Requirements
3+ years of experience in master data operations, ERP administration, or enterprise data governance
Proven success in managing access control frameworks, security audits, and role definitions across multi-platform environments.
Strong understanding of master data management principles, metadata standards, and data lifecycle workflows.
Proficient with ticketing platforms such as Jira or Zendesk, and productivity tools like Excel or Google Sheets.
Demonstrated experience with training end users, writing SOPs, and supporting cross-functional governance.
Experience working with NetSuite, Power BI, Microsoft 365, Power Apps, or similar enterprise tools.
Familiarity with scripting (e.g., PowerShell, SuiteScript) and automation tools is a strong plus.
Clear, proactive communicator who can translate technical details into business language.
Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related field.
Willingness to work in hybrid work environment but also have flexibility come into the office on an as needed basis