Frida

Marketing

• Lead the end-to-end packaging development process across all brands and categories.
• Work hand in hand with creative teams to manage concepting, feedback, and artwork refinement.
• Manage project plans, budgets, and resourcing while proactively identifying and resolving roadblocks
• Lead key project meetings, including status updates, creative reviews, and post-mortem discussions, ensuring clarity, feedback, and action items are captured.
• Collaborate cross-functionally to align on timelines, approvals, and production readiness.
• Partner with the Director of Project Management to refine and implement best practices that drive efficiency and scalability across the packaging workstream.
• Packaging projects with creative excellence, operational precision, and seamless cross-functional collaboration.
• Champion the adoption of new tools and processes that enhance the efficiency and effectiveness of the Marketing Execution team.
• Continuously improve workflows, communication, and collaboration across teams.
• Stakeholders are informed, deadlines are consistently met, and brand integrity is maintained across every packaging touchpoint.

Senior Marketing Execution Manager

QA Engineer

• Develop, Implement and continuously improve the Quality Management System (QMS) in accordance with ISO 13485, FDA regulations (21 CFR Part 820), and other applicable standards and regulations. Ensures process improvement activities remain in compliance.
• Assist in developing sustainable quality control plans with detailed testing standards that can be implemented across all new product development projects, on ongoing productions and enforced by suppliers. Incorporate quality plans + inputs into design stage gates and facilitate understanding of testing and quality variables among designers, engineers, 3rd party inspectors, and suppliers.
• Create, implement, and continuously improve quality control checklists tailored to specific products, processes, and regulatory requirements.
• Collaborates with warehouse, including 3PLs, to establish quality procedures for incoming inspection, nonconforming material, preservation of product, material and storage handling, and production/process controls.
• Interface with Customer Service to rectify quality complaints & facilitate CAPA processes. Communicate quality issues, progress on CAPA actions, and quality improvements to all relevant stakeholders within the company.
• Work closely with the cross-functional teams to understand user needs rooted in consumer insights and internal design standards so they are reflected in quality control standards.
• Coordinate testing with suppliers and 3rd party labs to ensure product performance meets consumer expectations and internal quality standards.
• Maintain in-house calibration log up to date with equipment used for in-house design verification activities.
• Devise and review specifications for new and legacy products as they relate to quality testing standards, integrate with compliance to ensure testing is performed.
• Prepare for and manage external audits and inspections from regulatory bodies and customers. Responsible for the internal quality audits program. Address findings and implement corrective actions.
• Oversee the Corrective and Preventive Actions (CAPA) process to identify root causes of non-conformances and ensure timely and effective resolution.
• Drive quality improvement processes to identify and address high return rates on products and/or underperformance (for example, low star ratings)
• Evaluate and monitor suppliers to ensure they meet the company’s quality standards. This includes conducting supplier audits and managing supplier non-conformances.
• Lead, mentor, and develop the quality team to ensure alignment with company goals, regulatory requirements, and continuous improvement initiatives. Foster a culture of accountability, collaboration, and proactive problem-solving within the team.
• Provides subject matter expertise in quality engineering such as: risk management and risk assessments, design verification, equipment qualification, process validation, design transfer, configuration management, and change control.
• Develop and implement training programs and ensure employees are kept up to date with current standard operating procedures (SOPs), regulatory requirements, and company policies.
• Other projects as assigned.

Director, Quality Assurance

• Maintain QMS procedures, forms, records, and training; ensure controlled documents are current and effective
• Manage filing, access, retrieval, and retention periods for records and documents
• Review Quality System Records for conformance and compliance
• Author, review, and approve SOPs, work instructions, forms, and controlled logbooks
• Execute product release activities, verify required documentation, manage holds and dispositions, and escalate deviations as needed
• Establish and improve product and process quality through individual and team-based problem-solving using industry best practices
• Prepare for and participate in internal and external audits and inspections; track findings to closure
• Identify opportunities for improvement, recommend solutions, and drive implementation
• Collaborate with Engineering and Quality departments during product development to ensure compliance throughout design and manufacturing processes
• Review Engineering Change Orders related to design, engineering, or manufacturing
• Partner with internal auditors and quality managers on compliance-related matters
• Provide support on development projects and regulatory issues to ensure timely submissions for market clearance
• Collaborate cross-functionally to drive continuous improvement in yield, defect reduction, and customer experience

Quality Assurance Specialist

Content Creator

• Develop engaging content aligned with brand campaigns, product launches, and cultural trends
• Serve as an on-air personality, producing video content that authentically connects with Frida’s audience
• Translate creative ideas into scroll-stopping social content across multiple platforms
• Partner with Social Media Managers, Brand Managers, the Director of Content Strategy, and the Associate Creative Director to deliver on campaign objectives
• Work on rapid timelines to execute content that is both creative and business-driven
• Balance multiple priorities while ensuring quality, brand alignment, and timeliness
• Create content that resonates authentically with Frida’s consumer base and build/adapt content strategies that reflect audience needs and Frida’s mission
• Collaborate closely with Creative Marketing and Brand Management teams

System Administrator

• Support the governance, accuracy, and lifecycle of master data across enterprise systems—primarily NetSuite.
• Manage the intake and resolution of data-related tickets and maintain trackers and logs for ticket progress and resolution timelines.
• Monitor and triage incoming master data requests (e.g., new item setup, vendor/customer record updates) using service desk tools.
• Execute data changes directly in NetSuite following predefined workflows, naming conventions, and validation rules.
• Collaborate with internal stakeholders (Ops, Finance, IT) to clarify requests and ensure data accuracy.
• Conduct periodic audits of master data to flag issues and support ongoing quality improvements.
• Enforce metadata standards, naming conventions, and business validation checks within NetSuite and related platforms.
• Create and maintain SOPs, FAQs, reference materials, and documentation for data request procedures and governance rules.
• Develop functional knowledge of NetSuite roles, permissions, workflows, and custom fields to support platform usage and onboarding.
• Support access provisioning, maintain user permission documentation, monitor access logs, and serve as a backup administrator during platform changes or user lifecycle events.

Master Data and Systems Administrator

Content Marketing Manager

• Develop and evolve Frida’s long-term content and social media strategy across owned, earned, and emerging channels
• Translate brand priorities and marketing objectives into actionable, platform-specific strategies that drive awareness, engagement, and business outcomes
• Partner cross-functionally with brand, media, and digital teams to ensure cohesive planning and integrated activations
• Champion innovation by piloting new formats, platforms, and technologies, including AI, social commerce, and experimental content approaches
• Lead creative concepting and production of social-first storytelling and ensure platform-native, trend-aware, culturally fluent content
• Develop clear briefs for in-house and agency creative teams and manage content production from ideation through distribution
• Create a channel management model that prioritizes iteration based on top-performing content and community insights
• Oversee video, live streaming, and multimedia storytelling production and ensure consistency in brand voice and tone
• Define and execute platform strategies across TikTok, Instagram, YouTube, LinkedIn, Threads, Pinterest, and emerging channels
• Establish community management guidelines and oversee community engagement and reputational risk protocols
• Collaborate on influencer and creator strategy to integrate creator content into broader campaigns
• Monitor cultural moments and online trends to identify opportunities for relevance and breakthrough content
• Define KPIs across audience growth, engagement, reach, and brand impact, and leverage analytics to optimize strategy
• Deliver actionable insights and regular performance updates to senior leadership and benchmark against competitors
• Lead, mentor, and grow a high-performing team across social strategy, content creation, and community engagement
• Set objectives, workflows, and priorities that balance creativity, agility, and operational rigor
• Manage external partners, creators, and agencies to expand creative capacity and production scale
• Work closely with Creative Marketing, Brand Management, and Sales teams

Director, Content and Social Strategy

Brand Manager

• Define and drive holistic action plans to drive growth initiatives across the Frida Mom & Frida Fertility brands
• Partner with cross-functional teams to deliver annual revenue and margin goals
• Become a subject matter expert on the brand, consumer, and portfolio to inform day-to-day decisions
• Collaborate cross-functionally to evaluate product performance, refine plans, and optimize SKU strategy
• Support development of annual and quarterly briefs that define business priorities and executional plans
• Conduct new category and product data analysis to identify product opportunities that fit brand, consumer, and business needs
• Leverage consumer data, brand studies, sentiment analysis, reviews, and business performance data to draft narratives and concepts for product briefs
• Recommend product positioning, claims, and pricing for new product briefs based on market research and competitive intelligence
• Collaborate with sales to develop category growth stories for Line Review content and sell-in
• Work with sourcing, supply chain, and product development to maintain financial targets throughout product lifecycle
• Conduct deep-dive analysis into distribution and portfolio expansion opportunities in retail
• Work closely with Product Development, Marketing, Sales & Sales Planning teams