Freshpaint

Engineer

• Own leading and lagging indicators of success.
• Efficiently implement the Freshpaint solution alongside our customers, owning time to first value from the beginning to the end of onboarding.
• Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption of those features.
• Maintain high NPS scores for both implementation and account satisfaction.
• Help customers navigate the data privacy world and Freshpaint’s offerings.
• Concurrently manage 10-20 enterprise accounts totaling $2-4MM in annual recurring revenue (ARR).
• Achieve operational excellence.
• Ensure all communication and activities with assigned customers are consistently documented in our project management tool (Monday).
• Use Freshpaint effectively to measure customer product KPIs and run adoption analyses for customers.
• Continuously measure and communicate key metrics to peers and leadership.
• Own the onboarding journey throughout the entire engagement.
• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.
• Understand and translate your customer’s goals into a defined implementation plan, and configure their Freshpaint subscription to satisfy their requirements.
• Collaborate with Engineering, Product, and Support teams to identify opportunities for product enhancements and solve product issues.
• Become knowledgeable about healthcare data privacy.
• Have complete context on our product and become an expert in the larger healthcare data privacy space.
• Educate our customers on the value and associated positive business outcomes of the healthcare data privacy platform.
• Communicate technical concepts clearly. Convey sound data principles to a wide variety of audiences: marketers, product managers, data scientists, engineers, and VP/C-level executives.
• Form close relationships with our customers.
• Serve as the trusted technical advisor for key customer champions and executives including C-levels.
• Cultivate relationships with key customer roles from functional owners to senior management.
• Advocate for the best customer experience.
• Serve as the customer’s advocate to other Freshpaint resources in Product, Support, Engineering, Marketing, & Partnerships.
• Serve as the voice of the customer internally at Freshpaint by providing customer feedback to product, creating customer case studies with marketing, facilitating referrals for technical or services partnerships, or coordinating customer referrals for sales.
• Expand existing customers.
• Proactively identify where and how Freshpaint capabilities can deliver incremental business value.
• Work with Account Management to drive expansion opportunities with clear objectives, technical requirements, and action plans.
• Constantly iterate on our process.
• Be part of a growing team at Freshpaint and help inform our approach to our customer lifecycle processes.
• Work cross functionally and manage special projects internally to help Freshpaint scale as fast as possible.
• Contribute to our team growth by creating new content, playbooks, and processes for peers to use as winning strategies.
• Travel up to 20% of the time.
• Drive customer attendance to Freshpaint in person events and attend industry events to engage customer stakeholders.
• Visit customers onsite where possible for partnership reviews and relationship building.

Senior Enterprise Implementation Engineer

Content Marketing Manager

• Define/own the content strategy and the execution of that strategy across the full funnel (awareness, consideration, conversion, and customer expansion).
• Lead a content team of 3 existing team members and scale capacity
• Build and maintain measurement frameworks to track content performance and ROI.
• Own the operational framework to continually execute against the content strategy and meet the needs of the business as we hit new levels of growth.
• Partner closely with Demand Gen, Product Marketing, and Sales to align content with pipeline and revenue goals and prioritize production.

Head of Content Marketing

Product Designer

• Own the end-to-end design process for Freshpaint’s core products, from discovery and research to polished, production-ready experiences.
• Collaborate closely with product managers and engineers to translate complex data and compliance challenges into intuitive, high-impact solutions.
• Design user flows, wireframes, prototypes, and high-fidelity interfaces that make privacy-safe data activation seamless for healthcare marketers.
• Champion simplicity and usability to help non-technical users manage complex, data-driven workflows with confidence.
• Conduct usability testing, customer interviews, and ongoing research to deeply understand user needs and validate design decisions.
• Evolve and maintain Freshpaint’s design system, ensuring a consistent, scalable, and privacy-first user experience across our platform.
• Partner with engineering to ensure high-quality implementation that reflects both design intent and product performance goals.
• Leverage data and feedback loops to continuously measure, refine, and optimize usability, conversion, and engagement.
• Develop empathy for our healthcare marketing users, navigating privacy and performance, so you can design experiences that empower them to succeed.

Analyst

• Review customer Order Forms to ensure pricing, terms, and approvals are consistent with company policies
• Validate deal structures against internal playbooks, discount thresholds, and non-standard terms
• Partner with Sales, Finance, and Legal to resolve deal issues quickly
• Act as a point of contact for internal teams on Order Form processes and requirements
• Support the end-to-end deal desk workflow from submission to approval and prepare, clean, and finalize contracts for signature
• Maintain accurate records of approved Order Forms and deal terms in company systems and manage deal data in CRM/CPQ/CLM
• Generate reports and dashboards to support deal analysis and approvals
• Ensure deals comply with internal policies, regulatory requirements, and contractual standards and escalate risks appropriately
• Identify process gaps and propose improvements to streamline the deal cycle
• Report to the Lead Commercial Contract Manager and collaborate with Revenue Operations

Deal Desk Analyst

Engineering Manager

• Lead and grow a small, high-impact engineering team focused on delivering mission-critical features to our customers.
• Conduct thoughtful and rigorous code reviews to uphold engineering quality and velocity. This individual will set standards within the team in both process and code quality.
• Partner with Product, Support Engineering, and Customer Success to scope and deliver projects that directly impact business goals.
• Support your team through strong technical mentorship, architectural guidance, and clear feedback.
• Establish and continuously improve engineering processes that reduce friction and accelerate delivery.
• Provide hands-on support in architecture and debugging without needing to be a daily IC.
• Work cross-functionally with leadership to align execution with company strategy.