Freshpaint

Account Manager

• Own net revenue retention and ARR across a book of ~25–40 Enterprise customers.
• Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
• Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
• Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
• Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
• Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
• Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
• Travel up to 30% for onsite visits, conferences, and Freshpaint events.

Senior Enterprise Account Manager

Product Marketing

• Develop and own clear, differentiated positioning and messaging for key products and use cases
• Lead go-to-market planning and execution for product and feature launches that drive pipeline and adoption
• Partner with Product across the full lifecycle to shape roadmap, positioning, and launch strategy
• Enable Sales and CS with narratives, talk tracks, and assets that improve win rates, deal velocity, and ACV
• Identify and address recurring objections and friction points in the sales process through ongoing enablement
• Partner with Marketing on campaigns, content, and storytelling that reinforce our product narrative and generate demand
• Gather and synthesize customer, market, and competitive insights and apply them to messaging, positioning, and GTM strategy
• Track performance of launches, messaging, and enablement efforts and continuously iterate based on results
• Drive alignment across Product, Sales, CS, and Marketing to ensure consistent and effective execution

Product Marketing Manager

Recruitment

• Own full-cycle recruiting for assigned GTM and G&A roles, from intake through closing.
• Partner with hiring managers to define role outcomes, must-haves vs nice-to-haves, and interview plans.
• Build and maintain healthy outbound and inbound pipelines for core GTM roles.
• Monitor pipeline and funnel metrics for your searches and adjust strategy based on data.
• Deliver a high-quality candidate experience, with timely updates and clear expectations.
• Help refine scorecards and interview loops for your roles to improve signal and speed.
• Communicate regular search updates, risks, and tradeoffs to GTM leaders and the Talent team.

Recruiter

Performance Marketing

• Help our customers deliver performance marketing driven improved outcomes and KPIs through strategic engagements alongside our Customer Success team.
• Influence the product roadmap by turning frontline customer insights into product innovations and feature development.
• Help ensure product innovations translate into real, measurable results.
• Shape how we go to market by partnering with product marketing and revenue teams to refine how we position Freshpaint.
• Develop performance frameworks, use cases, and ROI stories that support sales and customer success teams.
• Drive expansion and strategic retention by partnering with customer success to embed Freshpaint into customers’ growth strategies.
• Help build executive confidence and ensure Freshpaint is seen as a strategic partner and not just part of the compliance stack.
• Accelerate time to value by building repeatable playbooks that help customers quickly launch high-performing, compliant campaigns.

Senior Enterprise Account Manager

Product Marketing Manager

Recruiter

Performance Marketing Lead – Architecture & Strategy