Senior Enterprise Account Manager

Freshpaint

Senior Account Manager leading Enterprise customer relationships at Freshpaint, a healthcare data platform. Driving adoption, renewals, and expansion for customer success in a remote setting.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $122,000 - $144,000 per yearWebsite

About the role

Key responsibilities & impact

Own net revenue retention and ARR across a book of ~25–40 Enterprise customers.
Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
Travel up to 30% for onsite visits, conferences, and Freshpaint events.

Requirements

What you’ll need

7+ years in customer-facing roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.
Strong consultative skills: you uncover business problems, define success metrics, and map required capabilities to product value.
Data-driven and operationally excellent, with disciplined account planning, forecasting, and CRM hygiene.
Technically curious and comfortable translating between marketers, product managers, data teams, engineers, and executives.
Excellent written and verbal communication, including running business reviews and presenting to C-level audiences.
Thrives in a remote, early-stage, high-growth environment with high ownership and many moving pieces.

Benefits

Comp & perks

Competitive pay + generous equity (10-year exercise window)
Fully remote (U.S. only) with a $150/month coworking stipend
Half-day Fridays, every Friday
16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)
Unlimited PTO with a *required* 2-week minimum
Top-tier health, dental & vision (100% covered for you, 80% for dependents)
2 “Treat Yourself” days a year—$100 and a day off, just because
Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year
And more! Check out our careers page for the full list.

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Hard Skills & Tools

account managementcustomer successdata analysisforecastingCRM hygieneconsultative skillsaccount planningproduct adoptionrenewalsexpansion

Soft Skills

communicationrelationship buildingconsultativeoperational excellencedata-driventechnical curiosityproblem-solvingadaptabilityownershipcollaboration