Ground Operations – Contract
ShopBack
Onboarding Specialist
Fresha
full-time
Posted on:
Location Type: Office
Location: Pristina • 🇽🇰 Kosovo
Visit company websiteSalary
💰 €910 per month
Job Level
Mid-LevelSenior
About the role
- Confidently communicate the onboarding process and set expectations of the project plan.
- Guide and train partners on the Fresha platform to encourage platform adoption.
- Provide quality assurance and demonstrate attention to detail during the onboarding process; ensure accuracy of migrated data.
- Track project timelines, task progression and record correspondence.
- Lead the partner onboarding journey; manage potential risks and handle objections.
- Understand partners' business requirements and the challenges Fresha will help solve.
- Be curious about the beauty & wellness industry and familiar with their business operations.
- Scope competitor software, document processes and make continuous improvement a priority.
- Guide, educate and provide product training to ensure a seamless partner handover experience.
- Create and share training materials (video recordings, meeting notes and help centre articles).
- Focus on making sure partners actively use the system and utilise payment/add-on features.
- Create clear tasks using HubSpot and leverage Loom recordings to give instructions.
- Manipulate and clean data sheets; leverage CSV migration tools to import data in bulk.
- Assist partners in getting the best possible onboarding experience.
- Ensure accurate use of HubSpot to reflect progress in the onboarding pipeline and support partners through banking and KYC verification processes while being compliant.
- Proactively search for opportunities to improve features, internal processes and partner experience.
- Collaborate with teams across multiple timezones and markets with different languages.
- Report issues to the support team to ensure product or migration tools problems are resolved.
- Assist with ad-hoc product questions and partner data migration requests.
- Cover other team members and partner projects as required.
Requirements
- Commercially minded, understanding critical needs of Partners onboarding.
- Managing expectations of a partner right from the start.
- Exceptionally high organisational and time management skills.
- Excellent oral and written communication skills in English.
- Proficient in Excel and data cleaning an asset.
- Project coordination experience or certification highly desired.
- Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment is an asset.
- Ability to identify problems and opportunities as well as offer or implement actions and solutions.
- Strong analytical and troubleshooting skills.
- An ability to influence others through effective communication and negotiations.
- Flexible and comfortable working in a fast-paced and changing environment.
- Creative thinking and problem-solving mindset.
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upsell.
- Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required.
- Self-starter and highly proactive approach.
- Additional Languages are an asset.
Benefits
- Accessibility support during interview and once employed upon request.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data cleaningproject coordinationdata migrationquality assuranceCSV migration toolsExceltraining material creationtask trackingrisk managementproblem-solving
Soft skills
communication skillsorganizational skillstime managementanalytical skillstroubleshooting skillsinfluencing skillsflexibilitycreativityteam playerself-starter
Certifications
project coordination certification
