Senior Manager, Web Sales and Marketing
1-800 CONTACTS
Sales Specialist - Account Growth
Fresha
full-time
Posted on:
Location Type: Office
Location: Dubai • 🇦🇪 United Arab Emirates
Visit company websiteJob Level
Junior
Tech Stack
Swift
About the role
- Report directly to the Regional Manager GCC and work collaboratively with the commercial team to drive growth
- Serve as a lead point of contact for merchants on all account management activities
- Take ownership of assigned accounts, support merchant onboarding and training, and help drive SaaS platform adoption
- Optimize listing content and availability competitiveness on the marketplace to maximize conversions
- Effectively analyze reports, and execute plans on increasing monetized revenue generated from existing accounts
- Meet key performance indicators around online bookings ratios, usage, retention, conversions and churn
- Ensure positive merchant experience through effective communication, swift resolution of merchant inquiries and requests, sound decision making and problem-solving
- Contribute to the development of new product features by collating merchant feedback received
- Identify up-sell and cross-sell opportunities and collaborate with sales to create additional value for merchants
Requirements
- Bachelor's Degree
- 1-2 years of sales or account management experience in the Internet, software or e-commerce sectors
- Excellent written and verbal communication, presentation, and interpersonal skills
- Strong sense of initiative and customer service orientation
- Ability to adapt and achieve targets in a dynamic and fast-paced working environment
- Experience with online marketplaces or SaaS platforms is desirable
- Ideally a keen interest in the Beauty and Wellness industry
Benefits
- We offer a competitive salary and an opportunity to fast-track your career path at our rapidly expanding technology startup
- Working with a passionate, young and dynamic team in a fun work environment
- Full-time employment contract
- Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable
- If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementSaaSdata analysisperformance metricsonline bookingsretention strategiesconversion optimizationproblem-solvingmerchant onboardingproduct feature development
Soft skills
communicationinterpersonal skillscustomer service orientationinitiativeadaptabilitydecision makingcollaborationpresentation skillsproblem-solvingteamwork
Certifications
Bachelor's Degree
