Lead UX/UI Designer
Accurate Background
Content Writer
Fresha
full-time
Posted on:
Location Type: Office
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own end-to-end development of Help Centre articles and new feature release communications ensuring all content meets Fresha's quality standards.
- Partner with Product Managers to develop deep understanding of feature functionality, becoming a product expert and creating engaging content that communicates value to partners and customers.
- Write clear, engaging video scripts for Fresha Academy content that educates and empowers users.
- Contribute to content development that powers AI capabilities and shapes user interaction with the platform.
- Self-drive collaboration with product teams, manage timelines, and ensure content delivery aligns with product release schedules.
- Partner closely with Head of Content, Product Managers, Designers, and Marketing teams to support new product launches and improve partner experience across touchpoints.
Requirements
- Excellent content writing experience in a technical, product, or SaaS environment, with a proven ability to create clear, user-friendly documentation.
- Experience with help centre content or technical documentation, or similar user education materials is a plus.
- Exceptional writing skills with meticulous attention to detail and the ability to adapt tone and style for different audiences and formats.
- Adept at learning new technologies and translating complex features into simple, accessible content that drives user adoption.
- Effective at working with different teams, including product and marketing to gather requirements and deliver content that supports business objectives.
- Proactive ownership mindset with the ability to manage multiple projects, prioritise effectively, and consistently deliver high-impact content.
- Familiarity with content management systems, Figma, Miro, and documentation tools.
- Proactive and organised, eager to take ownership over written creativity from day one.
- This role requires 5 days in our London HQ office.
Benefits
- Inclusive workforce: At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
- Accessibility support during interview and employment: If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
- Office-based working/onsite expectation: To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week.
- This role requires 5 days in our London HQ office.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
content writingtechnical documentationuser education materialsvideo script writingAI content developmentuser-friendly documentationfeature functionality understandingcontent delivery managementproject managementuser adoption content
Soft skills
attention to detailadaptabilitycollaborationproactive ownershiporganizational skillseffective communicationtime managementcreativityteamworkprioritization
