Product Manager

• Define and deliver a platform strategy that closes critical capability gaps and unlocks scale for our subscription-based future.
• Prioritize initiatives that balance immediate value for value stream teams with long-term strategic alignment, including investments in AI capabilities where they accelerate outcomes.
• Partner with engineering, design, and architecture to shape reusable, scalable services that incorporate AI where it drives efficiency, personalization, or insight.
• Ensure platform investments are grounded in customer and business needs, not just technical interest.
• Act as a champion for the product operating model principles — outcome-driven planning, empowered teams, and continuous discovery in all platform work.
• Collaborate deeply with value stream teams to understand their needs, remove blockers, and ensure platform services are adopted effectively.
• Influence stakeholders across product, engineering, design, operations, and sales to gain alignment on priorities and timelines.
• Anchor all decisions in the ultimate end-user the educator.
• Translate feedback from value stream teams into actionable platform improvements, including opportunities for AI-driven automation or personalization.
• Partner with internal teams to connect platform capabilities directly to customer outcomes and business goals.
• Define and track success metrics for platform adoption, reliability, and business impact.
• Use qualitative and quantitative data to guide iteration and identify new opportunities for leverage.
• Drive adoption of platform services through clear communication, documentation, and internal enablement.

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