Teachstone

Customer Success Manager

• Client Success Strategy: Develop and execute strategies to increase client adoption, retention, and satisfaction, ensuring clients achieve their desired outcomes using Teachstone solutions.
• Strategic Partnership: Act as a trusted advisor by understanding client goals, collaborating on strategies to meet those goals, and maintaining strong, ongoing relationships.
• Advocate and Feedback Loop: Serve as the internal advocate for clients by gathering feedback and collaborating with internal teams to enhance Teachstone offerings and address client needs.
• Onboarding and Implementation: Support onboarding and implementation processes to ensure a seamless and positive experience for new and existing clients.
• Contract Logistics: Manage the logistics of contract delivery and renewal, ensuring all client agreements are executed efficiently.
• Client Health Management: Monitor client health metrics, identify potential risks, and proactively develop solutions to support long-term client success.
• Proactive Communication: Engage in regular, proactive communication with clients to ensure they receive maximum value from Teachstone solutions and maintain a strong, positive relationship.
• Reporting and Optimization: Create and present detailed client reports, showcasing successes and providing actionable recommendations for further optimization of services.
• Product Expertise: Maintain an in-depth understanding of Teachstone’s product and service solutions to effectively support clients and address their needs.
• Team Collaboration: Work closely with colleagues across teams to drive overall team success and foster a culture of collaboration.

Partnership Success Manager

Product Manager

• Define and execute the product strategy for AI-powered insights that improve classroom interactions.
• Lead the development and evolution of AI-powered insight capabilities.
• Identify where AI can generate meaningful, responsible supports for educators.
• Integrate AI-driven insights into Teachstone’s broader platform experience.
• Balance rapid experimentation with delivering reliable, research-aligned capabilities.
• Partner with go-to-market teams to ensure capabilities are effectively introduced and deliver measurable value.
• Define rollout strategy, packaging, and alignment with existing offerings.
• Partner with engineering to deliver AI-enabled systems that interpret classroom interaction signals.
• Collaborate with research and engineering leadership to ensure models are accurate, explainable, and grounded in research.
• Define requirements for insight generation, feedback loops, and continuous improvement.
• Ensure systems evolve through real-world usage and educator feedback.
• Design workflows that ensure insights are accurate, trustworthy, and actionable.
• Make pragmatic tradeoffs based on system constraints, timelines, and available resources.
• Lead the development of experiences that turn complex interaction data into clear, actionable insights.
• Design visualizations that help educators and administrators understand classroom dynamics.
• Ensure outputs are intuitive and usable for non-technical users.
• Partner with design and research to simplify complex signals into meaningful supports.
• Ensure AI capabilities involving classroom data meet high standards for privacy, security, and ethical use.
• Define appropriate safeguards for data capture, storage, and analysis in partnership with legal, engineering, and research.
• Ensure insights are transparent and understandable to educators.
• Champion responsible AI practices in educational environments.
• Conduct discovery with teachers, coaches, and administrators to understand how insights influence practice.
• Partner with research teams to align product decisions with evidence on educator development.
• Translate learning science and behavioral insights into product direction.
• Synthesize input across stakeholders to define clear, actionable priorities.
• Define success metrics for AI insight products.
• Measure impact through engagement, insight usefulness, and educator outcomes.
• Use analytics and feedback to continuously refine accuracy, clarity, and value.
• Partner with sales, customer success, and marketing to bring new capabilities to market effectively.
• Ensure new functionality is understood, adopted, and delivering value in real-world use.
• Incorporate feedback from early releases to refine positioning and usability.
• Balance innovation with the needs of existing customers and workflows.

Product Manager – Applied AI

Full-stack Engineer

• Design and implement end-to-end product capabilities, from user-facing workflows to supporting backend systems.
• Own substantial features or system areas from initial design through production.
• Contribute to technical design discussions and help refine implementation approaches.
• Raise risks, edge cases, and tradeoffs early.
• Write high-quality, well-tested code and actively participate in code reviews.
• Improve reliability, performance, and maintainability of the systems you touch.
• Monitor system health and help diagnose and resolve production issues.
• Collaborate with other teams when integrations or shared systems are involved.
• Participate in root cause analysis and strengthen systems to prevent recurring issues.

Senior Software Engineer, Measurement

Systems Engineer

• Partner with stakeholders to gather, document, and validate business, system, and data requirements.
• Translate business needs into functional specifications, user stories, process flows, and data models.
• Document system interactions, integrations, and data flows across platforms.
• Support system implementations, enhancements, and integrations, including requirements coordination, testing, and user acceptance.
• Analyze current-state workflows and data structures to recommend improvements that enhance efficiency, reporting integrity, and user experience.
• Ensure data definitions, field mappings, validation rules, and metadata are clearly documented and consistently applied.
• Support initiatives that improve AI-readiness (A1), including strengthening structured data capture and governance standards.
• Serve as liaison between business teams, IT, and data engineering resources to ensure alignment and clarity.

Business Systems Analyst

Director

• Support the development, execution, and tracking of a company-wide policy agenda that identifies key deliverables and metrics at the federal and state level supporting Teachstone’s mission, vision, and goals.
• Coordinate policy planning efforts with client-facing team members to grow reach of policy agenda within a specified region.
• Build and maintain strategic relationships with policymakers, state and federal education agencies, advocacy groups, and education nonprofits to support Teachstone’s mission and influence system-level change.
• Represent Teachstone at key policy forums, education conferences, and cross-sector tables, presenting insights and influencing conversations about early childhood quality and assessment systems.
• Work with external partners to co-design or advise on policy initiatives, pilots, or research partnerships that advance quality improvement in classroom interactions.
• Partner with Impact, Professional Services, Client Success, and other stakeholders to translate policy and partner insights into actionable strategies for product, marketing, and implementation teams.
• Track current trends with early childhood education policy, research, and funding; prepare internal briefings and guidance to inform organizational strategy; and demonstrate impact through summative metrics on policy shifts.
• Contribute to Teachstone’s thought leadership with white papers, recommendations, and presentations that elevate our perspective and influence.
• Collaborate with internal teams to ensure partners understand cultural context, organizational goals, and potential for implementation or scale.
• Support advisory boards, policy councils, and stakeholder workgroups to broaden Teachstone’s footprint and inform product direction.
• Work closely with sales leadership to ensure a seamless handoff of prospects and that sales coverage aligns with strategic goals.
• Collaborate with analytics and product teams to ensure policy and partner insights inform product roadmap and lifecycle strategy.
• Support teammates across departments as relevant—sharing insights, co-creating solutions, and modeling teamwork.
• Leverage available training, conferences, fieldwork, and self-study to deepen knowledge of education systems, policy environments, and CLASS® research and tools.

Policy Director

Content Marketing Manager

• Own the company’s brand voice, tone, and visual storytelling
• Lead the full-funnel content strategy and editorial calendar
• Create and manage a steady pipeline of high-quality content
• Collaborate with cross-functional teams and marketing colleagues
• Identify and shape narratives through executive thought leadership
• Partner with demand generation to create SEO-informed content
• Translate campaign strategies into compelling content
• Measure content performance across channels

Senior Manager, Content and Brand

Operations

• Design, build, and launch automated workflows in HubSpot
• Lead quality assurance for campaign assets
• Build and maintain audience segmentation and suppression lists
• Monitor and maintain marketing database health
• Manage data flow between HubSpot, Salesforce, and third-party tools
• Act as technical bridge between teams
• Partner with Customer Marketing for onboarding and renewal tracks
• Develop SOPs and templates
• Provide reports on campaign metrics

Campaign Operations Specialist

Customer Support

• Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes.
• Build lasting relationships with customers through open, engaging, and proactive communication.
• Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation.
• Coordinate the shipment of materials and equipment to clients.
• Generate and prepare professional documents, reports, and correspondence as needed.
• Answer and direct customers from the general inquiry line to appropriate team members.
• Collaborate with internal departments to ensure customer needs are met and expectations exceeded.
• Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.