Teachstone

Customer Support

• Respond promptly to customer inquiries and complaints, delivering appropriate solutions and ensuring follow-up and resolution within agreed timeframes.
• Build lasting relationships with customers through open, engaging, and proactive communication.
• Maintain detailed records of customer interactions, including issue tracking, account updates, and documentation.
• Coordinate the shipment of materials and equipment to clients.
• Generate and prepare professional documents, reports, and correspondence as needed.
• Answer and direct customers from the general inquiry line to appropriate team members.
• Collaborate with internal departments to ensure customer needs are met and expectations exceeded.
• Use appropriate tools and systems (e.g., CRM platforms) to access and provide accurate product and service information.

Customer Support Representative

Product Marketing

• Lead end-to-end go-to-market planning and execution for new products, major releases, and bundled offerings
• Partner closely with Product, Demand Gen, Sales, Partnership Success, and Enablement to align timing, messaging, and activation
• Translate product capabilities into clear market-ready narratives and launch assets
• Develop and maintain value propositions, positioning statements, and messaging frameworks grounded in customer needs and outcomes
• Ensure consistent, differentiated product messaging across web, campaigns, sales collateral, customer communications, and events
• Act as the final steward of product language and narrative quality
• Build deep understanding of customer segments, use cases, and buying dynamics through interviews, win/loss analysis, and research
• Monitor competitive landscape and evolving market needs to inform positioning and roadmap conversations
• Bring customer voice and market evidence into cross-functional decision-making
• Create enablement materials (webpages, sell sheets, video etc.) that help Sales and Customer Success confidently tell the product story
• Maintain and evolve an internal product catalog that supports clarity, alignment, and consistency across teams
• Define success metrics for launches and product marketing initiatives
• Analyze performance and adoption data to inform iteration and future strategy
• Share learnings and insights to continuously improve GTM effectiveness

Product Marketing Manager

Full-stack Engineer

• Design and implement backend services and APIs that support multiple product teams.
• Own complex systems end to end, including data models, business logic, and integrations.
• Build and evolve identity and access management capabilities, including authentication, authorization, roles, and permissions.
• Improve reliability, performance, and observability of existing services.
• Lead technical design discussions and contribute to architectural direction.
• Raise the bar on code quality through reviews, refactoring, and technical standards.
• Diagnose and resolve production issues, including participating in root cause analysis.
• Collaborate with product and engineering leadership to scope work and manage technical tradeoffs.
• Mentor other engineers through pairing, feedback, and technical guidance.

Senior Software Engineer

Operations

• Architect and scale our end-to-end Growth engine.
• Support the systems, processes, insights, and enablement for effective execution across Growth.
• Make growth strategy visible, predictable, and actionable.
• Standardize processes across Sales, Marketing, Policy, Client Strategy, and Success.
• Build forecasting inputs and processes for accurate company forecasts.
• Turn data into insights for market expansion and retention.
• Partner across the enterprise to align systems, data, and GTM decisions.

VP of Growth Operations

Accounting Manager

• Overseeing the preparation and review of financial statements and reports, including income statements, balance sheets, and cash flow statements
• Developing and implementing internal controls and procedures to ensure the accuracy and completeness of financial records.
• Managing relationships with external auditors and other financial stakeholders to ensure that the company's financial operations are conducted in a transparent and responsible manner.
• Support leaders in understanding and leveraging financial data while providing insightful recommendations
• Supports organizational financial objectives by providing financial analyses and recommendations
• Oversee financial system integrations and maintenance including but not limited to UKG, Concur, and Big Commerce
• Drive and manage projects aimed at enhancing business processes and increasing efficiency.

Director of Accounting

Controller

• Oversee the day-to-day operations of accounting, including general ledger, project accounting, AP/AR, payroll, revenue recognition, and month-end close.
• Ensure accurate and timely financial reporting in accordance with GAAP and company policies.
• Lead the preparation of monthly, quarterly, and annual financial statements.
• Manage audit activities and serve as the primary liaison with external auditors.
• Collaborate with the Tax director and outside advisors on implementing the tax strategy.
• Establish, document, and maintain a robust system of internal controls sufficient to withstand Big Four audit scrutiny for a public offering.
• Partner with the CFO to own and manage the annual budgeting and forecasting processes, providing data-driven financial models and analysis.
• Evaluate and improve accounting systems and tools to drive efficiency and scale.
• Drive automation and process improvement initiatives to streamline workflows.
• Support pricing, margin analysis, and financial modeling in collaboration with finance leadership.
• Partner with the CFO and other executives to provide actionable financial insights.
• Build, scale, and mentor a high-performing accounting team, including assessing current talent and hiring for key roles to support strategic growth.

Vice President, Corporate Controller

Product Manager

• Shape and execute product strategies that drive measurable business outcomes—especially around client retention, satisfaction, and product margin—within a mature, evolving product ecosystem.
• Balance short-term delivery with long-term vision, ensuring teams are aligned on outcomes and that priorities reflect both customer value and business viability.
• Help teams understand why decisions are made, building shared accountability and momentum within a value stream model.
• Work closely within the product operating model alongside engineering, design, and impact teams to define, deliver, and iterate on high-impact features.
• Help model and reinforce key principles of the product operating model, including user-centered design, continuous discovery, and business outcome alignment—even when others are new to this way of working.
• Collaborate across departments, including selling teams, customer success, support, and marketing, to synthesize insights and surface customer pain points and opportunities at scale.
• Influence a wide set of stakeholders to gain alignment and support across competing business priorities.
• Lead customer discovery, synthesize qualitative and quantitative feedback, and translate those insights into actionable roadmaps.
• Help others see the connection between user feedback and business outcomes, building buy-in through clear communication and strategic framing.
• Conduct competitive analysis and share insights that support informed prioritization and long-term planning.
• Leverage your knowledge of AI to identify opportunities for intelligent automation, personalization, or enhanced analytics within the product.
• Work alongside our Platform and Innovation teams to ensure any AI-powered features are meaningful, ethical, and grounded in real user behavior.
• Define and track product success metrics related to retention, satisfaction, and business performance.
• Use both qualitative and quantitative data to drive continuous improvement, ensuring product enhancements are resonant and results-driven.
• Collaborate with the future-focused product improvement team to ensure innovation is grounded in data from existing customer behavior and use.

Product Manager, Measurement

Product Operations

• Manage and mentor the Product Operations Manager, ensuring strong execution across product launches, process improvement initiatives, and customer feedback programs.
• Own and evolve Teachstone’s product operating model, including planning cadences, cross-functional rituals, documentation standards, and decision-making frameworks.
• Champion continuous improvement across the product lifecycle by identifying friction points and implementing scalable, repeatable solutions.
• Partner closely with Product Management and Product Leadership to ensure operational clarity, consistency, and accountability across teams.
• Define, communicate, and own the Product Operations roadmap, aligning operational initiatives to Product and company priorities while ensuring clear sequencing, resourcing, and measurable outcomes.
• Launch Voice of Customer (VoC) program, ensuring consistent collection, synthesis, and dissemination of customer feedback across Product and the broader organization.
• Partner with Marketing, Sales, Customer Success, Support, and Research & Evaluation to aggregate qualitative and quantitative insights into actionable themes.
• Establish clear feedback loops to inform roadmap decisions, launch readiness, and post-launch iteration.
• Enable Product teams with tools, dashboards, and summaries that make customer signals visible, trusted, and actionable.
• Design, document, and continuously improve product development processes to increase velocity, predictability, and cross-functional alignment.
• Standardize best practices across discovery, build, delivery, launch, and post-launch learning while allowing flexibility for team needs.
• Facilitate retrospectives and operational reviews to identify improvement opportunities and drive follow-through.
• Support Product Managers with frameworks, templates, and coaching that reinforce outcome-oriented thinking and execution.
• Serve as the primary owner and administrator of Product Operations tools (e.g., Pendo, Vistaly, Jira, Confluence).
• Ensure tools are configured, maintained, and adopted in ways that support product workflows, insights, and reporting.
• Partner with Data Engineering and Operations to ensure data integrity, consistency, and usability across systems.
• Evaluate new tools and automation opportunities to reduce manual work and improve operational scale.
• Own and evolve the product launch management framework, ensuring launches are well-coordinated, predictable, and customer-ready.
• Partner with Marketing, Sales, Customer Success, and Support to align on messaging, enablement, readiness, and success metrics.
• Facilitate launch readiness reviews, risk identification, and go/no-go decision-making.
• Establish post-launch reviews to assess outcomes, gather learnings, and improve future launches.

Director of Product Operations

Director

• Own the design and ongoing evolution of the Impact Insights system, ensuring analytics, evaluation, research, and insight translation function as a coherent, scalable whole
• Define and maintain standardized approaches to evaluation and insight that enable consistency, comparability, and cumulative learning across implementations and contexts
• Make strategic decisions about levels of evaluation and analysis, balancing broad access to core insight with depth where needed
• Set priorities and make tradeoffs across analytics, evaluation, and insight work to protect focus, rigor, and sustainability
• Establish shared expectations and structures that reduce fragmentation and enable scale over time
• Set standards for analytic rigor, evaluation design, and evidence quality across the Impact Insights function
• Guide the development of consistent methods, analytic structures, and evaluation approaches that support efficiency and repeatability
• Ensure analytic and evaluation work is designed to surface meaningful patterns, trends, and variation across settings and implementation conditions
• Provide expert judgment on analytic approaches, methods, and data visualization to ensure clarity and interpretability
• Ensure findings are synthesized into clear, decision-relevant insights that can be interpreted and used responsibly
• Establish guardrails for evidence interpretation to avoid overgeneralization or misuse of data
• Guide the team in examining how context and implementation conditions shape outcomes and insights
• Translate analytic and evaluation findings into evidence-informed narratives that support decision-making and learning
• Oversee and contribute to impact storytelling and thought leadership grounded in evidence
• Shape field-facing narratives related to interactions and educator practice, ensuring credibility and coherence
• Support Teachstone’s influence in the field by elevating insights that demonstrate impact and inform practice
• Lead, mentor, and develop members of the Impact Insights team across analytics, evaluation, operations, and synthesis roles
• Partner closely with the VP of Impact to align strategy, priorities, and expectations
• Collaborate cross-functionally to ensure impact insights inform organizational decisions and learning