Professional Services Manager

Teachstone

Professional Services Manager overseeing delivery of high-quality CLASS services for Teachstone. Providing mentoring and support to the services team and affiliates for effective training programs.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Provide ongoing support and supervision to CLASS Specialists
Observe and evaluate CLASS Specialists to ensure high-quality delivery of Teachstone services
Develop and implement cross-training plan
Maintain internal and external selection, training, and development of a talented, diverse, and mission-driven team
Coordinate with Marketing/Impact/Revenue/Product/Content teams to ensure optimal utilization of CLASS Specialists and contractors in services and programs
Provide vision, leadership, and direction to CLASS Specialists to ensure Teachstone standards are supported and achieved
Effectively manage work procedures, processes, and related logistics that best support Teachstone standards and strategic directives.
Use data and training evaluations to drive a continuous improvement of Teachstone services
Maintain and build an in-depth knowledge of Teachstone’s line of products and services
Achieve and maintain reliability for all CLASS age levels assigned
Support onboarding processes and procedures of CLASS Specialists and contractors
Coordinate and guide service delivery for multi-layer contract implementation for enterprise clients
Coordinate with CLASS Specialists to create and support non-standard training and coaching services
Plan and collaborate with revenue team members to support the utilization of multi-layered client contracts
Work closely with other Professional Services Managers, and other department managers as needed to support service delivery
Deliver Teachstone training programs and services, as needed
Embrace and demonstrate Teachstone’s Mission and Values both internal and external with clients
Other duties as needed to support Teachstone as the organization matures

Requirements

What you’ll need

Master’s degree in Early Childhood Education or related field—or equivalent experience and 3-5 years of experience in a service delivery leadership role
Demonstrated proficiency using the CLASS measure to observe and code classrooms and leading CLASS training programs
Prior experience in delivering, leading, and evaluating training, data quality, and/or professional development programs
Exemplary organization, written, and interpersonal communication skills
Exceptional customer service and public relations skills
Adept use of technology, including Microsoft Office Suite applications, Google applications, and use of video and multimedia presentation tools
Experience and comfort working in a high-growth organization and development of policies and procedures that assure success in a rapidly changing environment
Willingness to travel 1-2 trips per month or as needed.

Benefits

Comp & perks

Fair, Competitive Pay: We ensure equal pay for equal work, using consistent salary bands based on market benchmarks, reviewed annually. Prior salaries, negotiation skills, or fear of conflict don’t influence your pay.
Comprehensive benefits: We offer an inclusive benefits package to support your overall well-being. Eligibility depends on your role and employment status.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CLASS Observation And CodingTraining EvaluationProfessional Development Program LeadershipData Quality ManagementPolicy And Procedure Development

Soft Skills

Interpersonal CommunicationWritten CommunicationPublic Relations SkillsOrganizational Skills