Graphic Designer II
JeffreyM Consulting
Technical Writer – User Guides and Knowledge Base
Compose.ly
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $35 per hour
Job Level
Mid-LevelSenior
About the role
- Create a comprehensive user guide and dynamic knowledge base for enterprise media software based on ~80 user journey workflows.
- Develop step-by-step instructions, annotated visuals, and web-ready content optimized for support portal with chatbot functionality.
- Deliver first published iteration by Oct 31, 2025 and full initial deliverable by Jan 1, 2026; support client launch and product rollout.
- Format content for HTML-based support portal, including printer-friendly versions; write KB articles, release notes, and training materials.
- Collaborate with product and engineering as needed; suggest documentation improvements.
Requirements
- Proven experience as a technical writer, especially with enterprise software or user-facing documentation.
- Strong ability to convert complex processes (e.g., financial/performance workflows) into user-friendly documentation.
- Excellent communication and initiative—able to ask questions proactively and clarify ambiguous requirements.
- Demonstrated skill creating combined text + visuals documentation.
- Comfortable working independently under tight timelines, and managing iterative deliverables.
