Serve as business/technical subject matter expert (SME) for technologies used across Warehouse, Distribution and Transportation teams
Provide business/technical support to Corporate, Supply Chain, Distribution Center personnel for system initiatives, including testing and implementing new technologies or enhancements
Support system upgrades and execution of new functionality
Develop standardized processes, procedures, SOPs, and training materials for technologies
Assist with development of KPIs and measurement tools; develop standardized reporting/dashboards
Determine opportunities to redesign business processes to achieve better results
Provide ongoing and formal group training (remote and/or on-site) and lead technical meetings
Manage master data, audit technologies, troubleshoot user issues, and escalate to service providers or IT as needed
Serve as primary day-to-day business/technical contact for technology service providers and field teams
Work with departments to source and order cell phones/tablets and with Finance to review/process monthly cell phone invoices
Monitor cell phone charges and resolve billing issues with outside service providers
Assist in distribution center vehicle management and support various assigned projects
Requirements
Bachelor's Degree required
2 - 5 years' operations (distribution, transportation, logistics, supply chain, or manufacturing) experience; or an advanced degree without experience; or equivalent directly related work experience
Proficient in SAP, SQL, VBA, Tableau and MS Office Suite
Experience in Warehouse Management System (WMS), Transportation Management System (TMS), Vehicle Routing and Scheduling (VRS), Electronic Logging Devices (ELDs)/on-board computers, various mobile applications
Open and willing to learn new products/technologies
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Proven analytical and quantitative skills and ability to use data to back up assumptions and develop business cases
Demonstrated ability to build strong, influential relationships
Ability to work effectively in a fast-paced global team environment with other technical teams
Ability to take the initiative and drive for results
Knowledge of transportation, supply chain management, and procurement processes
Good customer focus and team negotiation skills
Must comply with company drug-free workplace policies
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAPSQLVBATableauMS Office SuiteWarehouse Management System (WMS)Transportation Management System (TMS)Vehicle Routing and Scheduling (VRS)Electronic Logging Devices (ELDs)data analysis
Soft skills
attention to detailanalytical skillsquantitative skillsrelationship buildinginitiativecustomer focusnegotiation skillsability to manage multiple prioritiesteam collaborationadaptability