Business Operations

• Serve as a strategic partner to Customer Experience (CX) stakeholders, driving operational excellence and enabling teams to deliver exceptional customer outcomes
• Lead initiatives that improve systems, processes, and data integrity across CX pillars (Customer Success, Care, Consumer Retention)
• Act as the primary point of contact for operational inquiries across Customer Experience teams
• Lead or contribute to cross-functional projects that enhance CX operations, systems, and customer outcomes
• Manage internal case queues (e.g., Salesforce) and coordinate system/process improvements
• Maintain accurate documentation of CX workflows and policies and deliver onboarding, enablement, and training for CX playbooks, tools, and systems
• Build and optimize reports and dashboards using Salesforce, Power BI, Tableau, and SQL to deliver actionable insights to CX leadership
• Collaborate with Business Technology and CX Ops to improve CRM usability, resolve system issues, and uphold data integrity across platforms
• Support revenue-related initiatives including territory planning, quota alignment, compensation audits, and renewal performance analysis to drive strategic growth

Senior Business Operations Analyst, Customer Experience

Business Operations Specialist

Business Process and Systems Project Coordinator

Senior Business Operations Specialist

Senior Business Operations Specialist

Director of SIOP – Business Operations