Business Analyst, Marketing Data
Atera
SQLTableau
Senior Business Operations Analyst, Customer Experience
LastPass
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $77,000 - $93,000 per year
Job Level
Senior
Tech Stack
SQLTableau
About the role
- Serve as a strategic partner to Customer Experience (CX) stakeholders, driving operational excellence and enabling teams to deliver exceptional customer outcomes
- Lead initiatives that improve systems, processes, and data integrity across CX pillars (Customer Success, Care, Consumer Retention)
- Act as the primary point of contact for operational inquiries across Customer Experience teams
- Lead or contribute to cross-functional projects that enhance CX operations, systems, and customer outcomes
- Manage internal case queues (e.g., Salesforce) and coordinate system/process improvements
- Maintain accurate documentation of CX workflows and policies and deliver onboarding, enablement, and training for CX playbooks, tools, and systems
- Build and optimize reports and dashboards using Salesforce, Power BI, Tableau, and SQL to deliver actionable insights to CX leadership
- Collaborate with Business Technology and CX Ops to improve CRM usability, resolve system issues, and uphold data integrity across platforms
- Support revenue-related initiatives including territory planning, quota alignment, compensation audits, and renewal performance analysis to drive strategic growth
Requirements
- Experience in Customer Experience, Support, or Revenue Operations roles, with a strong track record of impact
- Demonstrated success leading cross-functional initiatives and driving measurable operational improvements
- Advanced proficiency in Salesforce, SQL, and data visualization tools such as Power BI or Tableau
- Strong business acumen with the ability to align operational execution to strategic goals
- Excellent communication skills and proven ability to manage diverse stakeholders across teams
- Comfortable navigating fast-paced environments and adapting to shifting priorities with agility
- Passionate about customer experience, continuous improvement, and learning revenue-related processes
- Preferred: Experience with Gainsight, Gong, Clari, Outreach, Atlassian/JIRA
- Preferred: Familiarity with SaaS business models and post-sale customer journeys
- Preferred: Process mapping and continuous improvement framework
- Preferred: Familiarity with SCRUM
- Preference for candidates who can work ET or CT hours to ensure alignment with business needs
