Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Senior Manager, Customer Experience
Freenome
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $157,675 - $242,000 per year
Job Level
Senior
About the role
- Develop the product strategy & lifecycle roadmap for Freenome’s order-to-cash solutions
- Conduct thorough market research to identify trends, opportunities, and challenges within the order-to-cash domain
- Leverage insights to inform product strategy and to identify new product opportunities
- Ideate and prioritize product features that would support clinicians and patients throughout the lifecycle of the Freenome testing process
- Create product roadmaps for prioritized products and features
- Define the user needs for Freenome’s order-to-cash solutions
- Engage closely with users, including internal and external customers, to gather feedback, understand their evolving needs, and advocate for their interests within the product development process
- Build strong relationships with key stakeholders to ensure product solutions are well-received and effectively solve user pain points
- Collaborate with cross-functional teams
- Work closely with technical product management, engineering, IT, billing, and commercial teams to ensure seamless product development, launch, and adoption
- Facilitate communication across teams to ensure alignment on product goals, timelines, and outcomes
- Develop and monitor performance metrics
- Define and monitor key performance indicators (KPIs) for order-to-cash, including customer satisfaction, customer use, and operational efficiency
- Collaborate with technical product management, engineering, and IT to ensure KPIs are captured and tracked
- Use these metrics to guide strategic decisions and product development
Requirements
- Bachelor’s degree; degree in an analytical, technical, or scientific field
- At least seven years of experience in diagnostics, biopharma, or molecular life sciences industry
- At least two years of experience in product management for software products
- At least two years of experience in revenue cycle management
- Entrepreneurial mindset and comfort with ambiguity
- Excellent verbal and written communication skills
- Solutions-oriented and bias-to-action
Benefits
- You will also be eligible to receive pre-IPO equity
- cash bonuses
- a full range of medical, financial, and other benefits depending on the position offered
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product strategyproduct lifecycle managementmarket researchproduct roadmapsperformance metricskey performance indicators (KPIs)revenue cycle managementproduct managementdata analysisuser needs assessment
Soft skills
communication skillscollaborationrelationship buildingsolutions-orientedentrepreneurial mindsetadaptabilityadvocacystakeholder engagementstrategic thinkingbias-to-action
Certifications
Bachelor’s degree
