Freenome

Client Services Representative

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels
• Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels
• Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues
• Provide information regarding Freenome’s products and services to current and prospective customers and patients
• Maintain compliance and accuracy when handling sensitive patient information

Client Services Associate