Freenome

Full-stack Engineer

• Define and implement observability practices (metrics, traces, dashboards, logs, alerts) for production systems
• Partner with product, engineering, and lab teams to develop and maintain incident response playbooks and escalation procedures
• Partner with engineering teams to define SLIs/SLOs and establish error budgets
• Participate in on-call rotation for production systems, champion a focus on automation and self-healing
• Contribute to production deployment and change-management processes that meet FDA and compliance requirements
• Automate operational tasks, reducing manual intervention
• Contribute to production systems and designs with the goal of improving reliability
• Use Infrastructure as Code (IaC) to manage and deploy team owned infrastructure and subsystems
• Help build out the SRE practice

Senior Software Engineer – Reliability

Director

• Identify and develop relationships with key decision makers in academic and community clinics, hospital systems, payor/managed care organizations, and other institutions that influence or manage the use of screening products
• Collaborate with clinical and payor customers to understand their needs, knowledge gaps, challenges, and evidence requirements for clinical integration, reimbursement, and coverage
• Develop timely and strategic territory/account plans to address customer needs
• Educate and conduct meaningful scientific exchange with clinicians on the clinical attributes of Freenome products
• Educate managed care/payors on the clinical value of Freenome products and services to drive plan inclusion and appropriate utilization
• Providing support for on-site oral presentations, data reviews, and interactive education events for Key Opinion Leaders (KOLs)
• Stay abreast of the latest scientific and clinical advancements, market trends, and regulatory guidelines relevant to our products, specifically in relation to market access, clinical, IDN, and payor environments
• Represent the company at industry conferences, meetings, and other events as a thought leader and fostering key relationships
• Assist in organizing forums and events for KOLs to discuss clinical challenges, unmet needs, and potential product improvements
• Identify trends impacting patient access to blood based cancer screening
• Provide updates and briefings to key internal stakeholders
• Partner closely with internal teams including Commercial and Medical, to align strategic objectives and optimize engagement efforts
• Represent Scientific Medical Affairs and field medical during internal Freenome strategic meetings
• Critically reviewing new publications and research findings to develop educational slides, which are then submitted for approval to Medical Affairs and Marketing
• Collaborate with Sales executives to identify and advise on strategic partnership opportunities
• Promote effective compliant collaboration with key internal and external stakeholders
• Close strategic and tactical alignment with commercial field-based teams to ensure appropriate medical support
• Build field medical territories for commercial launch
• Identify investigator initiated study proposals that align with Freenome SMA strategies
• Present investigator study proposals to cross functional partners in clinical development and scientific medical affairs in support of research activities, including clinical trials, registries, ISTs, and/or RWE

Director, Field Medical

Customer Support

• Develop the product strategy & lifecycle roadmap for Freenome’s order-to-cash solutions
• Conduct thorough market research to identify trends, opportunities, and challenges within the order-to-cash domain
• Leverage insights to inform product strategy and to identify new product opportunities
• Ideate and prioritize product features that would support clinicians and patients throughout the lifecycle of the Freenome testing process
• Create product roadmaps for prioritized products and features
• Define the user needs for Freenome’s order-to-cash solutions
• Engage closely with users, including internal and external customers, to gather feedback, understand their evolving needs, and advocate for their interests within the product development process
• Build strong relationships with key stakeholders to ensure product solutions are well-received and effectively solve user pain points
• Collaborate with cross-functional teams
• Work closely with technical product management, engineering, IT, billing, and commercial teams to ensure seamless product development, launch, and adoption
• Facilitate communication across teams to ensure alignment on product goals, timelines, and outcomes
• Develop and monitor performance metrics
• Define and monitor key performance indicators (KPIs) for order-to-cash, including customer satisfaction, customer use, and operational efficiency
• Collaborate with technical product management, engineering, and IT to ensure KPIs are captured and tracked
• Use these metrics to guide strategic decisions and product development

Senior Manager, Customer Experience

Client Services Representative

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels
• Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels
• Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues
• Provide information regarding Freenome’s products and services to current and prospective customers and patients
• Maintain compliance and accuracy when handling sensitive patient information

Senior Software Engineer – Reliability

Director, Field Medical

Senior Manager, Customer Experience

Client Services Associate