Freenome

Client Services Representative

• Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels.
• Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels.
• Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues.
• Provide information regarding Freenome’s products and services to current and prospective customers and patients.
• Maintain compliance and accuracy when handling sensitive patient information.

Client Services Associate II

Medical Director

• Lead the end-to-end internal and external medical communications that support the product portfolio.
• Accountable and responsible for all aspects of scientific and medical information, education, and communication for Freenome’s cancer screening portfolio.
• Manage medical communication agencies and foster cross-functional partnerships to maintain a consistent medical voice.
• Own the end-to-end Medical Information Inquiry response process from intake through resolution.
• Develop and update Freenome's medical content including FAQs, slide decks, and training materials.
• Support the development and delivery of Medical Communication activities including scientific communications platforms.
• Collaborate across Medical Affairs, Marketing and Sales Training on claims matrices to ensure alignment of materials.
• Manage scientific communications platforms and medical communications agency partners.

Client Services Associate II

Associate Director, Medical Information and Communication