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Client Services Associate II
FreenomeClient Services Associate handling inbound communications to assist healthcare providers. Representing Freenome and providing information about products and services remotely.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client services within the healthcare sector, with a strong focus on customer communication, compliance, and technology proficiency. Capable of effectively managing sensitive patient information while providing exceptional support to customers.
Highest-signal resume keywords
Client Services ExperienceHealthcare Industry KnowledgeTechnology ProficiencyBilingual CommunicationCRM System Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ServicesCustomer SupportAccount ManagementOrder ProcessingCompliance Management
Soft Skills
Effective CommunicationProblem SolvingCustomer OutreachTriage Skills
Tools & Technologies
Salesforce8x8VonageGoogle SuiteMac Products
Certifications & Qualifications
High School DiplomaEquivalent Certificate
Industry Keywords
HealthcarePatient Information ManagementCustomer Communication Tools2 Factor Authentication
About the role
Key responsibilities & impact- Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels.
- Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels.
- Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues.
- Provide information regarding Freenome’s products and services to current and prospective customers and patients.
- Maintain compliance and accuracy when handling sensitive patient information.
Requirements
What you’ll need- High school diploma or equivalent certificate.
- Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field.
- Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage.
- Conversational fluency in English and Spanish.
Benefits
Comp & perks- You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.