Client Services Associate II

Freenome

Client Services Associate handling inbound communications to assist healthcare providers. Representing Freenome and providing information about products and services remotely.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $27 - $39 per hourWebsite

About the role

Key responsibilities & impact

Effectively triage and answer inbound communication including phone, chat, e-fax, email, and portal messages within set service levels.
Provide ordering support and perform outreach to customers regarding ordering issues and missing information within set service levels.
Create and qualify new accounts and contacts, and assist customers with resolving portal login and contact management related issues.
Provide information regarding Freenome’s products and services to current and prospective customers and patients.
Maintain compliance and accuracy when handling sensitive patient information.

Requirements

What you’ll need

High school diploma or equivalent certificate.
Minimum of two years of experience in Client Services, preferably in healthcare or a closely related field.
Technology proficiency including Mac and Apple products, 2 factor authentication apps, Google suite, CRM systems and customer communication tools like Salesforce and 8x8 or Vonage.
Conversational fluency in English and Spanish.

Benefits

Comp & perks

You will also be eligible to receive equity, cash bonuses, and a full range of medical, financial, and other benefits depending on the position offered.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client ServicesCustomer SupportAccount ManagementOrder ProcessingCompliance Management

Soft Skills

Effective CommunicationProblem SolvingCustomer OutreachTriage Skills

Certifications

High School DiplomaEquivalent Certificate