Franke Group

Project Manager

• Manage day-to-day project development from initiation to completion.
• Document project scope.
• Organize projects in logical, cost effective, and measurable steps.
• Track and report project progress on a consistent and accurate basis.
• Coordinate cross functional activities.
• Integrate company standards and policies with project requirements.
• Recommend solutions, implementation, and deployment within project life-cycle, as necessary.
• Document and report project information, as needed, utilizing appropriate systems.
• May provide training following project deployment.
• Document product process and procedure documents.
• Other duties as assigned.
• Reliable attendance is a must.

Project Manager, Bilingual

Designer

• Prepares scale remodel and new construction kitchen proposal drawings, documentation, 3D models, and 2D plans for review by customer for operational consideration.
• Prepares scale existing condition (as-built) drawings, documentation, 3D models and 2D plans by converting data collected on-site by advanced site capturing methods including but not limited to: laser scanning, point clouds, asset data information, photos, and floor plan sketches.
• Prepares scale equipment specification drawings outlining concepts, configurations and details for review by customer for operational, engineering, and manufacturing approval .
• Plots drawings for internal and external project consultants, team members, owners, and stakeholders.
• Maintains strict CAD drawing standards.
• Logs drawings and database entries as required.
• Participates in team discussions to ensure team alignment and group consensus on SOPs and WI’s.
• Coordinates kitchen layouts with external consultants of all trades and other areas of expertise.
• Works with local municipalities to ensure drawings meet local codes when necessary.
• Coordinates projects with external and internal sales teams to ensure drawings are completed on schedule per customer's requirements.
• Interacts frequently with internal and external customers throughout the design and development process.
• Maintains existing relationships, and promotes new relationships with internal and external customers, consultants, installers, contractors, and AHJ.

CAD Designer II

Marketing

• Partner closely with the central Marketing team to develop and execute country-level marketing and communications strategies, leveraging global content and adapting it for local activation
• Ensure brand guidelines are consistently applied across all channels, touchpoints, and target audiences
• Co-create marketing campaigns, press releases, and the social media editorial calendar
• Own local digital platforms, including the country website, e-commerce (if applicable), B2B portal enhancements, as well as POS materials and the annual Franke catalogue
• Provide local market insights and a strong country perspective to support consumer-focused planning and strategy development
• Keep showrooms up to date with the latest products and innovations, showcasing HS capabilities in collaboration with central and local product teams
• Plan and deliver local events, prioritizing owned spaces (showrooms) and leveraging global guidelines and communication assets
• Work closely with cluster Product Management to coordinate new product launches and ensure communication assets are delivered on time
• Act as a brand ambassador, internally and externally, safeguarding brand equity and ensuring strict adherence to brand guidelines
• Monitor competitors’ marketing and PR activities, gathering consumer insights and trends to create differentiated and relevant communication
• Manage and optimize the local marketing budget to maximize impact

Marketing Manager

Human Resources

• Provides specialized HR process expertise and support to employees and HRBPs in the areas of payroll, time and attendance, benefits, health and safety, leave requests, immigration process, and company policies
• Serves as a point of contact for HR related questions, as well as acts as a liaison between various functional areas
• Manages and processes HR transactions including onboarding, new hires, terminations, job and personal data changes, organizational changes, employee verifications, life event changes, leave requests, timekeeping, and other routine functional HR work.
• Works with HRIS Specialist on data maintenance issues, testing, researching, and acts as the SME on HR business processes.
• Coordinates and communicates various employee related events throughout the year such as open enrollment, benefits fair, health fair, compliance training, etc.
• Helps to develop, refine, and improve existing processes to effect continuous improvement, and assists in development and implementation of company standard HR operating procedures (SOPs).

Human Resources Specialist

Ecommerce

• Plan and execute marketing activities – including landing page creation, newsletter campaigns, and other on-site promotions
• Coordinate with sales and marketing teams to align messaging and timing
• Analyze campaign performance and webshop KPIs (traffic, conversion, order value) to recommend improvements
• Support e-commerce projects and learn how our ERP/webshop systems enable growth
• Contribute to pricing, discount, and campaign discussions from a performance and growth perspective
• Explore opportunities for e-commerce visibility
• Analyze growth opportunities and identify new ways to drive adoption and engagement.

E-Commerce, Digital Campaign Specialist

• Define and manage audience segmentation to deliver the right messages at each stage of the journey
• Design and execute automated workflows and multilingual e-mail campaigns in Marketing Cloud Account Engagement (Pardot), ensuring alignment with other cross-channel marketing activities
• Safeguard compliance with GDPR and international data privacy regulations while maintaining data integrity
• Coordinate and optimize the global digital media plan by directly managing full funnel digital campaigns with a strong focus on paid search
• Monitor and analyze campaign performance, establish reporting frameworks, and provide actionable insights to stakeholders
• Collaborate with Group Marketing and local teams to align objectives and support global marketing strategies
• Act as marketing key user for the automation platform and support onboarding of new users
• Manage support requests and create user stories
• Drive continuous improvement of marketing automation solutions

Marketing Automation, Digital Media Specialist

Sales Engineer

• Identify and evaluate new business opportunities in the U.S. market.
• Support development and execution of market entry and growth strategies.
• Conduct technical assessments and provide solution recommendations to clients and distributors.
• Partners with sales department to win new business and increase sales.
• Work with customers to design their coffee programs, especially the rollout and implementation of new machines.
• Responsible for leading the sales process for preventative maintenance programs and after-sale support.
• Provides technical support for new and existing customers and distributors to support pre and post-sales processes.
• Provides Product Management with customer feedback to help identify potential new features or products.
• Addresses all product-related queries promptly from customers, internal departments, and service providers.
• Build and maintain strong relationships with key accounts, distributors, and partners.
• Serve as a technical point of contact for clients, coordinating with internal teams to deliver high-quality solutions.
• Provide market insights, product feedback, and technical guidance to internal teams.
• Prepare regular progress reports, forecasts, and account metrics for review by the Business Development Director.

Manager

• Manage the performance of 3rd party service providers, driving continuous improvements to exceed established service standards.
• Identify opportunities for enhancement and assesses the need for service provider training, providing training when necessary.
• Evaluate potential 3rd party service providers to ensure they meet the established criteria and make data-driven recommendations regarding hiring and termination decisions.
• Provide direct supervision for the Franke Authorized Service Providers in the geographic territory assigned.
• Work directly with the Technicians, providing one-on-one coaching to improve their skills and abilities, as well as adherence to established policies, procedures, and objectives.
• Coordinate with the other Regional Service Managers, Key Account Support Specialist and the Sr. Service Manager to assure consistency in delivering our service strategy.
• Fulfill the financial controls and risk management responsibilities inherent in the position.