Account Director
Franke Group
full-time
Posted on:
Location Type: Office
Location: Smyrna • Tennessee • United States
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Job Level
About the role
- Own and manage strategic relationships with key customer accounts, ensuring customer satisfaction and long-term partnership growth.
- Serve as the primary point of escalation to resolve customer disputes, service issues, and internal alignment challenges.
- Act as an information conduit between customers and internal stakeholders, including Regional, Corporate, Divisional, Franchisee, and National Franchisee organizations.
- Bring customer insights back into the organization to inform product development, marketing strategy, and service improvements.
- Develop and execute sales strategies to meet and exceed revenue targets, with a strong emphasis on emerging markets and market share expansion.
- Review and establish monthly sales forecasting and project planning to support company sales budgets.
- Partner with the VP of Sales to develop selling strategies and tactics for domestic and international markets.
- Support international sales efforts in regions where no dedicated Sales Manager exists or involvement is limited.
- Direct, coach, and develop outside sales and sales administration teams supporting key customer accounts.
- Conduct performance reviews and support professional development through training, coaching, and individual development plans.
- Foster a culture of accountability, recognition, collaboration, and continuous improvement across the sales organization.
- Makes professional development a top priority to retain and grow our talent to include but not limited to ongoing training and development and individual development plan execution for each member of your team.
- Review and manage team workload, promote cross-training, and ensure efficient information sharing and project execution.
- Coordinate communication and execution between Sales, Sales Administration, Product Management, Segment Management, Manufacturing, Engineering, Accounts Receivable, Production Planning, Shipping, Information Systems, Service, Warranty, and Turnkey Installation teams.
- Establish and maintain infrastructure and processes that support sales execution, installations, service, and warranty needs for key customer accounts.
- Lead process improvement initiatives and corrective actions through structured problem-solving efforts.
- Assist the VP of Sales with organizing sales meetings, national conventions, and customer-facing events.
- Represent the company at customer meetings, conferences, conventions, and industry events.
- Travel extensively within the U.S. and internationally to support customer relationships and sales growth initiatives.
- Other duties as assigned.
Requirements
- Bachelor’s degree in related field
- Minimum six years’ prior related work experience.
Benefits
- Free, On-Site Medical Clinic
- Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
- Free life insurance
- 401k match up to 4%
- Paid time off and 11 holidays.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer relationship managementconflict resolutioncommunicationcoachingteam developmentstrategic planningsales strategy developmentperformance managementcross-trainingprocess improvement
Certifications
Bachelor’s degree