Foundr

Customer Success Manager

• Act as the primary day-to-day partner for a cohort of founders across our coaching programs
• Set clear expectations, milestones, and early wins from day one
• Help founders make sense of core business metrics (traffic, conversion rate, CPA, ROAS, revenue) and identify potential bottlenecks before looping in specialist coaches
• Host or support orientation calls, check-ins, and small-group sessions to ensure students feel supported and not “lost in the crowd”
• Monitor engagement and risk signals (no-shows, inactivity, refund indicators) and act early in partnership with the team
• Keep HubSpot and Asana records clean, accurate, and up to date so student health is always visible
• Help document student milestones, breakthroughs, and testimonials

Client Success Specialist