Finance Manager
SOTI
Account Coordinator
Foundation Direct
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, Washington • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Work closely with the Regional Performance Manager to provide a transparent and seamless experience for clients throughout all aspects of the Client Experience
- Audit digital accounts for anomalies including, ensure best practices are being leveraged in digital accounts, compare performance to benchmarks, perform basic optimizations to ensure customer success
- Run analyses to highlight performance improvements
- Support monthly recurring work across all accounts, including mid-month pacing and performance checks, Facebook adjustments and video campaign adjustments
- Maintain constant communication with internal teams on account status and current work-in-progress deliverables
- Answer client questions and resolve issues in a timely manner
- Know clients’ markets, goals, and how to track progress on a daily, weekly, and monthly basis
- Develop and maintain a working knowledge of the automotive industry, company culture, products/services, and strategic communication planning
- Develop and maintain an understanding of the automotive industry, products/services, strategic communication, and planning
Requirements
- BS or BA, preferred
- 1-2 years’ professional experience, in Customer Service-related field, preferred
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience, a plus!
- Google Ads and Facebook Ads experience, preferred
- Proficient in Google Sheets, Slides and Docs
- Extremely organized, task- and detailed-oriented
- Willingness to learn
- Must be a critical thinker
- Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- Demonstrated ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Must be flexible in a fast-paced, ever-changing environment
- Must maintain focus and constructive behavior under pressure
- Desire to help us improve our processes and our customer experience
- Fantastic references!
- Candidates must reside in the continental U.S., no time zone preference
Benefits
- Competitive compensation commensurate with experience.
- medical
- dental
- vision
- 401(k) matching
- wellness
- paid time off
- full-time, remote, salaried position
- and more
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Google AdsFacebook AdsGoogle SheetsGoogle SlidesGoogle Docsperformance analysisdigital account optimizationbenchmark comparisoncampaign adjustmentscustomer success
Soft skills
communication skillscritical thinkingorganizational skillsdetail-orientedflexibilityownership of projectsability to establish prioritiestask managementproblem-solvingcustomer service
Certifications
BSBA
