Fortive

Product Manager

• Lead evolution of LANDAUER Direct platform for EMEA market
• Manage dose transfer in the National Dose Register
• Report directly to the Marketing Director
• Collect Voice of Customer and identify problems to solve
• Analyze regulatory requirements and National Dose Register needs
• Balance regulatory compliance, user experience, and technical robustness
• Act as voice of the customer inside the SCRUM team
• Eliminate waste and maximize development team output to reduce delivery time
• Own product backlog and release plans; write user stories and EPICs
• Lead sprint planning, refinement, and SCRUM reviews; test prototypes and betas
• Share backlog with Sales, Marketing, and IT for feedback
• Create mockups and use data/insights to drive decisions
• Bridge communication between Support, IT, QA, R&D, and Commercial
• Prioritize localization and market-specific features across Europe
• Prepare onboarding materials, release notes, and help documentation
• Assist Sales and Support teams post-launch and collect feedback
• Define dose transfer workflows; specify obligations to Nuclear Safety Authorities and clients
• Partner with IT to manage dose transfer manually if automation isn't ready
• Define product roadmap aligned with reliability, adoption, and efficiency goals

Product Owner

Customer Success Manager

• Manage a portfolio of high-value customers, ensuring their success with our products and services
• Develop and execute customer success strategies tailored to individual client needs
• Provide in-depth product guidance, training, and best practices to enhance adoption and utilization
• Conduct regular business reviews to assess customer goals and drive measurable outcomes
• Collaborate with internal teams, including product, marketing, sales, and support, to resolve customer challenges
• Own customer renewals by leading discussions and coordinating with internal teams on quoting, contracting and negotiation
• Identify expansion opportunities within customer accounts and work with sales teams to drive growth
• Advocate for customer needs by providing feedback to improve product offerings and service delivery
• Monitor account health, usage trends, and customer satisfaction to mitigate churn risks
• Maintain accurate documentation of customer interactions, support cases, and engagement activities in CRM systems
• May provide mentorship and leadership to junior Customer Success Managers

Customer Success Manager – Regional

Analyst

• Manage full-cycle revenue operations including order-to-cash processes and revenue recognition in compliance with ASC 606.
• Analyze and review contracts to ensure proper revenue recognition and compliance with contractual terms.
• Manage billing processes, collections, and accounts receivable; ensure timely and accurate invoicing and payment collection.
• Develop and maintain revenue and KPI reporting (ARR, churn, pipeline, customer bookings) monthly, quarterly, and annually.
• Identify and implement process improvements to enhance operational efficiency and reduce close timelines.
• Provide CRM and systems support including Salesforce CPQ, NetSuite, ensuring data integrity and quality.
• Collaborate with sales, finance, and customer success to aggregate data for forecasting models and support ERP implementation and scaling.
• Assist with month-end close activities, variance analyses, reconciliations, and SOX compliance.

Senior Revenue Analyst

Customer Support

• Compile and complete sales proposals and quotations for leasing and software-as-a-service programs in Salesforce using CPQ within required turnaround time.
• Work with Commercial Sales Team to provide competitive quotes and coordinate with Upper Management for special pricing cases.
• Ensure quoted equipment has proper setup and functionality before contract placement for iNet.
• Maintain Standard Work documents for Sales Support and Contract Administration Team.
• Resolve quotation discrepancies pre- and post-shipment and answer inquiries.
• Provide quotes for Pre-Releasing Equipment for the iNet Program in coordination with Product Management and Sales.
• Collaborate with Application Engineering to scope proper equipment, determine calibration gas usage/costs, and align lone worker/SAFER solutions.
• Provide SME expertise in Kaizen events and new process creation.
• Manage customer situations professionally with emphasis on satisfaction and retention; handle extensive on-the-phone consultations.
• Field inbound calls, emails, and messages to the Sales Support and Contract Administration Team.
• Perform other duties as directed by manager, including projects.

Sales Support Specialist

AI Engineer

• We are seeking a visionary and hands-on AI/ML Architect to lead the design and implementation of enterprise-scale Artificial Intelligence (AI), Machine Learning (ML), and Generative AI (GenAI) solutions. This strategic role is ideal for a technically adept leader who can bridge the gap between business objectives and cutting-edge AI technologies.
• As the AI/ML Architect, you will define architectural vision, drive innovation, and guide the end-to-end delivery of intelligent systems that enhance our platform and customer experience. You will be an individual contributor as well as an orchestrator to collaborate closely with cross-functional teams including data scientists, engineers, architects, and business stakeholders to embed AI capabilities into our core products and services.
• Architect AI Solutions within ServiceChannel products: Design and lead the development of scalable AI/ML/GenAI-enabled product enhancements aligned with business goals and technical requirements.
• Collaboration and Execution: Work hand-in-hand with Product, Engineering, Data and Devops teams to ensure seamless integration of AI into existing platform capabilities.
• Strategic Leadership: Define the vision, roadmap, and governance for AI initiatives, including platform selection, tooling, and best practices.
• Innovation & Evaluation: Stay ahead of emerging trends in AI/ML and GenAI; conduct technical assessments, feasibility studies, and POCs to rapidly test and validate new capabilities.
• Operational Excellence: Establish and scale MLOps pipelines to support experimentation, model training, deployment, and monitoring in production environments.
• Data Collaboration: Partner with data engineering and cloud teams to build robust data pipelines and infrastructure for AI workloads.
• Responsible AI: Champion ethical AI practices by embedding fairness, transparency, explainability, and compliance into the AI lifecycle.
• Mentorship & Enablement: Guide and mentor technical teams on AI architecture, model operationalization, and real-world scalability.

Applied AI Architect

• Support the development, testing, and deployment of ML/GenAI models for product features like proposal scoring, document summarization, and intelligent routing.
• Partner with Data Engineering teams to scope and execute ingestion, transformation, and labeling tasks that prepare datasets for AI workloads.
• Analyze customer usage data and platform signals to uncover new AI opportunities and provide input on feature feasibility and design.
• Conduct data analysis on AI feature adoption, usage patterns, and outcomes to inform value-based packaging and monetization strategies.
• Build POCs, run evaluation frameworks, and benchmark model performance across tasks in support of iterative, agile development cycles.
• Assist with implementation, testing, and QA across dev environments to support production readiness and ongoing model monitoring.

Junior AI Developer

Business Analyst

• Manage users, roles, profiles, permission sets, and sharing rules.
• Maintain data quality through regular audits, duplicate management, and sandbox refreshes.
• Configure custom objects, fields, page layouts, record types, flows, validation rules, and approval processes.
• Create and maintain reports, dashboards, and list views for business stakeholders.
• Provide Tier-2 support during the afternoon shift, troubleshooting user issues and logging bugs.
• Collaborate with business stakeholders to gather requirements, define needs, and translate them into Salesforce solutions.
• Assist in documenting business processes, system enhancements, and functional requirements.
• Support UAT (User Acceptance Testing), test scripts, and deployment of new features.
• Partner with senior Salesforce professionals to ensure alignment with best practices and business priorities.
• Contribute to light technical tasks (e.g., SOQL queries, small Apex/Flow adjustments) when needed.

Associate CRM Business Analyst

IT Support

Internal Audit Manager, IT

Engineer

• POSITION OVERVIEW: The Senior Certification Engineer is a highly skilled engineering professional who provides expertise within the engineering team. This position is responsible for submitting, maintaining, and providing certification guidance on New Product Development projects as well as existing product enhancements. This role will serve as a subject matter expert in engineering projects related to development of ISC products while maintaining the highest quality standards. This person is expected to work closely with various groups to fully assure a properly designed product is released to production.
• RESPONSIBILITIES AND DELIVERABLES: Support New Product Development and sustaining projects through certification feasibility & investigation of new standards as applicable
• PARTICIPATE in the coordination of all aspects of the certification process within ISC
• PARTICIPATE in cross functional team meetings and design reviews to provide standards and regulatory input for product specification and scoping
• COORDINATE projects with 3rd party certification bodies such as UL, CSA, MSHA, and DEKRA to obtain global hazardous locations approvals (Class 1 Div 1 and Zone 0, intrinsically safe) on portable gas detection equipment
• SUPPORT and resolve certification related technical support questions and internal customer requests
• MAINTAIN current certifications for ISC products and review proposed changes to products to ensure that they remain compliant
• PARTICIPATE in standards development activities that are relevant to ISC products
• SUPPORT the global design team of mechanical and electrical hardware to receive agency approvals (UL, CSA, ATEX, ANZEx, INMETRO, MSHA, etc.)
• DEVELOP, update, and maintain technical documentation for submission to certification bodies
• SUPPORT quarterly certification audits internally and externally
• FOLLOW, enforce, and mature the company engineering processes
• Domestic and internation travel to certification locations to assist in successful completion of certifications (travel less than 10%)
• ORGANIZATIONAL ALIGNMENT: Reports directly to Manager, Certification & Sensors
• QUALIFICATIONS - SKILLS & WORK TRAITS: Demonstrated analytical, problem solving, and organizational skills
• Ability to work independently and in a cross-functional team
• Effective written and verbal communication skills
• Ability to complete tasks accurately with close attention to all aspects of work
• REQUIRED EXPERIENCE / COMPETENCIES: 10+ years of experience as a degreed Engineer with a focus on product certification
• Knowledge of products designed for Intrinsically Safe Hazardous Environments
• Experience managing work of 3rd party offshore teams for new product and product life cycle maintenance.
• Familiarity with the following hazardous locations and gas performance standards: IEC/EN/UL 60079-0; IEC/EN/UL 60079-1; IEC/EN/UL 60079-11; UL 913; CSA 157; CSA 152 / CSA 22.2 60079-29-1; IEC 60079-29-1; EN 45544; EN 50271
• PREFERRED EXPERIENCE / COMPETENCIES: Familiarity with the following wireless and EMC standards: EN 300 489-1; EN 300 328; EN 300 330; IEC/EN 62479; IEC/EN 62311; IEC/EN 61000; IEC/EN 50270
• Strong experience using solder equipment and mechanical tools
• Experience working with battery operated low-power designs.
• Some working knowledge of wireless communication protocols (BLE, WiFi, Cellular, etc.)
• Experience working with gas detection instrumentation
• Proficiency in using Windchill PLM, Oracle EBS, and JIRA
• Demonstrated understanding of Stage-Gate and Agile development processes
• Experience with simulation tools, electronic lab tools, including power supplies, oscilloscopes, logic analyzers, and multimeters
• EDUCATION: Bachelors in Engineering, preferably Electrical Engineering, from an accredited college/university or equivalent degree/experience