Sales Support Specialist
Fortive
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPOracleOracle ERPSFDC
About the role
- Compile and complete sales proposals and quotations for leasing and software-as-a-service programs in Salesforce using CPQ within required turnaround time.
- Work with Commercial Sales Team to provide competitive quotes and coordinate with Upper Management for special pricing cases.
- Ensure quoted equipment has proper setup and functionality before contract placement for iNet.
- Maintain Standard Work documents for Sales Support and Contract Administration Team.
- Resolve quotation discrepancies pre- and post-shipment and answer inquiries.
- Provide quotes for Pre-Releasing Equipment for the iNet Program in coordination with Product Management and Sales.
- Collaborate with Application Engineering to scope proper equipment, determine calibration gas usage/costs, and align lone worker/SAFER solutions.
- Provide SME expertise in Kaizen events and new process creation.
- Manage customer situations professionally with emphasis on satisfaction and retention; handle extensive on-the-phone consultations.
- Field inbound calls, emails, and messages to the Sales Support and Contract Administration Team.
- Perform other duties as directed by manager, including projects.
Requirements
- BS/BA in Business, Finance, or related field or equivalent experience.
- Experience in customer service or sales
- Excellent communication skills both orally and in writing; strong analytical skills; strong interpersonal skills
- Demonstrated success working in a team environment, both internally and externally, to resolve customer issues
- Proficiency in MS Excel, MS Word, MS PowerPoint, Adobe Acrobat, Salesforce.com and Oracle ERP systems
- Gas detection experience (preferred)
- Comprehensive knowledge of Products and Services utilization in the field (preferred)
- Experience reading, reviewing and understanding contract agreements (preferred)