FORMEL SKIN

Product Manager

• Lead CRO initiatives across the entire funnel: landing pages, onboarding flow, basket, and checkout.
• Define hypotheses, design and run A/B tests, and systematically improve conversion rates.
• Collaborate with Product, Growth, Design, and Engineering to execute changes quickly and effectively.
• Develop and maintain a structured experimentation framework, ensuring statistical rigor and actionable insights.
• Analyze performance data to identify friction points, drop-offs, and opportunities for optimization.
• Bring a strong UX perspective: create smooth, trustworthy, and engaging experiences that convert.
• Act as a CRO expert within the company: upskill teams, share knowledge, and push for a culture of testing and learning.

Senior Product Manager

Operations

• Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights
• Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention
• Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements
• Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints
• Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business
• Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact

Senior Strategy & Operations Associate

Artificial Intelligence

• Identify high-impact AI and automation use cases across the business (e.g. Influencer Marketing, customer experience, internal workflows) and turn them into practical, scalable solutions
• Analyse existing processes and optimise workflows using the latest AI tools to drive efficiency, speed, and quality
• Act as an internal AI evangelist—driving adoption, upskilling teams, and delivering hands-on training sessions
• Work cross-functionally with Marketing, Product, Customer Experience, and Tech to deploy AI across both revenue-generating and internal functions
• Rapidly prototype, test, and implement AI-driven solutions, tracking impact through clear metrics and continuous iteration
• Evangelise and occasionally mentor on relevant topics to wider business

AI Growth & Automation Manager

Customer Support

• You are the first point of contact for our patients — friendly, solution-oriented, and treating them as equals.
• You respond to inquiries by email — and, in the future, via chat/phone — quickly, accurately, and courteously.
• You assist with payment issues, order processing, and general questions about our products and treatments.
• You analyze recurring issues and provide structured feedback to Medical, Product Management, and Business Development.
• You contribute to the optimization of our customer care processes.
• You propose ideas for the continuous improvement of our patients' experience.

Customer Care Agent

Recruitment

• Drive full-cycle recruitment from sourcing and outreach to interviews, offers, and closing
• Source top talent proactively through LinkedIn, professional networks, and market research, with a focus on operational and high-volume roles
• Leverage AI and automation tools to increase sourcing efficiency, candidate engagement, and pipeline management
• Manage coordination tasks such as scheduling, candidate communication, and process tracking to ensure a seamless experience for candidates and hiring teams
• Contribute to talent initiatives such as building sourcing playbooks, improving the candidate experience, and using data to refine our approach

Senior Product Manager

Senior Strategy & Operations Associate

AI Growth & Automation Manager

Customer Care Agent

Talent Acquisition Specialist