Sales Engineer
SOTI
AndroidAWSCloudDNSFirewallsiOSJavaLinuxMongoDBMS SQL ServerSQL
Technical Implementation Specialist
Forj
full-time
Posted on:
Origin: • 🇺🇸 United States • Wisconsin
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
DNS
About the role
- Own the full client implementation lifecycle — from post-sale kickoff through go-live — ensuring projects are delivered on time, within scope, and aligned to client goals
- Drive project execution by creating timelines, tracking milestones, coordinating internal teams, documenting progress, and maintaining clear client communication
- Configure and tailor the solution to client requirements, leveraging standard tools and adapting for unique use cases
- Work directly with client IT teams to set up, test, and troubleshoot Single Sign-On (SAML, OAuth, OIDC), API integrations (GET/POST/PUT/DELETE methods and common authentication models), and DNS configurations (CNAMEs, MX records, SSL certificates)
- Support data migrations, including validation, troubleshooting, and documentation
- Use tools like Postman or similar to test and validate API calls
- Lead recurring implementation calls with clients, provide technical guidance, surface risks, and ensure blockers are resolved
- Partner closely with Sales, Client Success, Solutions, and Support to ensure a smooth transition post-implementation
- Proactively identify risks, gaps, or dependencies and resolve them before they impact delivery
- Contribute to and document improvements to internal playbooks, templates, and onboarding tools to drive scalable, consistent onboarding experiences
- Be accountable for delivering a seamless, high-quality client experience that builds trust, accelerates adoption, and sets the foundation for long-term success
Requirements
- A bachelor’s degree in a relevant field (or equivalent experience)
- At least 3 years of experience in SaaS implementations, technical project management, or client technical onboarding roles
- Hands-on experience configuring SSO (SAML, OAuth, OIDC), API integrations, and DNS records
- Familiarity with tools like Postman for testing API calls
- Proven ability to own and deliver complex technical projects with multiple stakeholders
- Strong technical acumen to set up, manage and troubleshoot integrations and coordinate data migrations
- Proactive, curious mindset; comfortable experimenting and picking up new technical skills
- Strong client-facing communication skills; able to explain technical concepts to technical and non-technical audiences
- Demonstrated ability to manage multiple projects simultaneously
- Experience with project management tools and standards (Gantt charts, project plans, timelines, task management software)
- (Beneficial) Experience managing system migrations
- (Beneficial) Experience working with or around the association industry and related technology solutions
- (Beneficial) Experience supporting mobile applications
