Forj

Technical Customer Success

• Own the full client implementation lifecycle — from post-sale kickoff through go-live — ensuring projects are delivered on time, within scope, and aligned to client goals
• Drive project execution by creating timelines, tracking milestones, coordinating internal teams, documenting progress, and maintaining clear client communication
• Configure and tailor the solution to client requirements, leveraging standard tools and adapting for unique use cases
• Work directly with client IT teams to set up, test, and troubleshoot Single Sign-On (SAML, OAuth, OIDC), API integrations (GET/POST/PUT/DELETE methods and common authentication models), and DNS configurations (CNAMEs, MX records, SSL certificates)
• Support data migrations, including validation, troubleshooting, and documentation
• Use tools like Postman or similar to test and validate API calls
• Lead recurring implementation calls with clients, provide technical guidance, surface risks, and ensure blockers are resolved
• Partner closely with Sales, Client Success, Solutions, and Support to ensure a smooth transition post-implementation
• Proactively identify risks, gaps, or dependencies and resolve them before they impact delivery
• Contribute to and document improvements to internal playbooks, templates, and onboarding tools to drive scalable, consistent onboarding experiences
• Be accountable for delivering a seamless, high-quality client experience that builds trust, accelerates adoption, and sets the foundation for long-term success

Technical Implementation Specialist