Affiliate Solutions Consultant
Knowledge Anywhere
Service Business Manager
Ford Motor Company
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide customer support for vehicle owners including parts assistance, after warranty assistance, upfitter warranty questions, technical support escalation
- Manage Service Performance & Parts Sales deliverables (Fix It Right, reduce repair order duration, Service NPS, Field Service Action completion, Ford Pro Parts Revenue, Retail Parts Sales)
- Manage Commercial Vehicle Center & Ford Pro Service Elite program responsibilities
- Review and approve annual Ford Pro Service Elite business plans with dealership personnel
- Work with dealerships to achieve service sales objectives and grow Mobile Service experiences
- Monitor and reinforce compliance of Ford Pro Service Elite & Commercial Vehicle Center service standards
- Support service growth initiatives: Vehicle Uptime, Technician Recruiting & Retention, Recall Completion, Predictive Repair Intelligence, Service Capacity/Throughput, Advanced Production Systems
- Conduct service growth meetings, dealership training sessions, and grass roots events
- Partner with Commercial Vehicle Sales & Ford Credit for joint contacts and account support
- Present Ford Pro priorities at regional meetings and represent Ford Pro at key commercial events
- Listen to dealership network needs, provide solutions, work independently and as part of a team
- Candidates must be willing to travel 80% or more of the work week; travel may be 100+ miles and require hotel stays
- Provided with a portfolio of dealers, training, necessary equipment and a company vehicle
Requirements
- Bachelor\'s Degree
- 5+ years of Dealership Contact experience (Sales Dept and Service & Parts Dept)
- Willing to travel throughout region 80% or more of the work week
- Travel may be upwards of 100 miles+ from home or office location and hotel stays will be necessary
- Excellent Parts & Service business acumen (preferred)
- Commercial experience (preferred)
- Excellent organizational skills and ability to multi-task priorities
- Proven track record of achieving key deliverables in high-paced environments
- Ability to confidently deliver a compelling business case to Dealer Principals
- Ability to deliver timely and consistent results
- Self-starter, capable of communicating across regions and at all levels
- Proactive problem-solving focus with results orientation
- Strong presentation and critical thinking skills
- Basic financial statement acumen
