Presales Solution Architect – Data
Defined.ai
Affiliate Solutions Consultant
Knowledge Anywhere
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Affiliate Solutions Consultant helps franchise owners, their teams, and support staff operate efficiently within Anywhere Franchise Brands
- Plays a crucial role supporting franchise owners, management, and staff across Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA
- This position is 100% remote
- Lead project management and oversee daily operations for Customer Care and the Global Referral Network across five mass market brands, focusing on AI and operational efficiencies
- Participate in outbound calling campaigns supporting brand-specific rollouts, compliance outreach, and other business requirements
- Maintain records of interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and executives
- Performance assessed by consulting NPS scores and number of completed consultations
Requirements
- Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising
- Excellent interpersonal, customer service, and communication skills with a professional demeanor
- Strong technical skills, demonstrated problem-solving ability, and willingness to learn
- Patience, customer empathy, and ability to multi-task in a fast-paced environment
- Strong time management, planning, and organizational skills
