Knowledge Anywhere

Affiliate Solutions Consultant

Knowledge Anywhere

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $65,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Affiliate Solutions Consultant helps franchise owners, their teams, and support staff operate efficiently within Anywhere Franchise Brands
  • Plays a crucial role supporting franchise owners, management, and staff across Better Homes and Gardens Real Estate, Century 21, Coldwell Banker, Coldwell Banker Commercial, and ERA
  • This position is 100% remote
  • Lead project management and oversee daily operations for Customer Care and the Global Referral Network across five mass market brands, focusing on AI and operational efficiencies
  • Participate in outbound calling campaigns supporting brand-specific rollouts, compliance outreach, and other business requirements
  • Maintain records of interactions via Zendesk and provide campaign reporting and feedback to Brand teams, product teams, and executives
  • Performance assessed by consulting NPS scores and number of completed consultations

Requirements

  • Minimum of 3+ years' experience in support/customer service, preferably in real estate/franchising
  • Excellent interpersonal, customer service, and communication skills with a professional demeanor
  • Strong technical skills, demonstrated problem-solving ability, and willingness to learn
  • Patience, customer empathy, and ability to multi-task in a fast-paced environment
  • Strong time management, planning, and organizational skills