Senior Manager, Marketing & Account Strategy – Luxury, Jewelry & Watch
Hearst Health
Senior Manager, Order to Cash - Collections and Adjustments
insightsoftware
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage collections and adjustments teams, providing guidance, support, and training
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships
- Monitor and analyze team performance, implementing measures to improve productivity and success rates
- Communicate with customers regarding outstanding debts, negotiating payment plans, settlements, or other resolutions
- Collaborate with cross-functional teams (legal, finance, customer service) to resolve complex or escalated customer issues
- Identify refinements to organization structure and processes to enable best-in-class customer experience
- Drive strategy for collections and adjustments through collaboration with Acquisition Integration projects for smooth transitions of newly acquired businesses
- Further develop best practices with the Revenue Enablement team
- Collaborate with Sales, Customer Success and Channel partner teams to improve aging position and customer experience
- Report into the Director, Order to Cash; remote employee
Requirements
- Self-starter, highly organized leader
- Ability to motivate and guide a global team to achieve targets and deadlines
- Excellent verbal and written communication skills
- Analytical mindset and strong problem-solving skills
- Ability to think creatively to find solutions to team challenges
- Strong interpersonal skills and ability to build and maintain positive relationships
- 5+ years of experience in Order to Cash, Revenue Operations, or a similar field including oversight of Collections
- Proven track record of meeting or exceeding collections targets
- Strong knowledge of collections practices, laws, and regulations
- Experience handling ambiguity in a fast-paced work environment
- Experience improving processes to drive better outcomes
- Salesforce and NetSuite experience highly valued
- Bachelor's degree in business administration, finance, or a related field preferred
- Must be eligible to work in the country where the position is located (no sponsorship available)
- Background checks required where permitted by country
