Level 2 Helpdesk Engineer
Pragmatic Play Romania
LinuxMacOS
Job Level
Mid-LevelSenior
Tech Stack
Linux
About the role
- Provide pre-sales assistance for sales opportunities to customers and partners, including installations, troubleshooting and training of Websense products
- Refine and research technical requirements of the opportunity
- Define solution options and articulate the benefits of Websense products
- Act as an interface between the Sales organization and technical staff to resolve outstanding issues
- Assist in closing business in regional territories through field visits to major account prospects
- Perform product demonstrations and presentations at customer and partner sites, company road shows and events
- Provide reporting and feedback on customer accounts and field activities to Sales, Product Management and Engineering
- Promote new and innovative approaches to addressing business challenges and problems
- Maintain a broad-level of knowledge of industry trends and how Websense products add value
- Understand the customer’s business drivers and how to map these to a customer network platform, including identification of improvement areas in network design
Requirements
- Strong leadership skills with the ability to prioritize and execute in a methodical and disciplined manner.
- Set and manage expectations with senior stakeholders and team members
- Demonstrated ability to make and take responsibility for decisions on major technical issues
- Excellent communication and presentation skills with the ability to present to a variety of external audiences, including senior executives
- Exceptional written communication
- Ability to understand and articulate both the business benefits (value proposition) and technical advantages of Forcepoint products and solutions
- Resilience and ability to handle stressful situations effectively while managing several tasks
- Advanced understanding of internetworking, including new products and solution
- Excellent knowledge of security solutions and technologies, including; internet security; Linux and routing experience; proxy technologies; data loss prevention solutions; anti-virus, spam and spyware solutions (Gateway and SaaS)
- Understand and be conversant about Websense, its solutions, product strengths, weaknesses, opportunities and threats
- Applicants must have the right to work in the location to which you have applied.
