CloudLinux

Senior Support Engineer- Imunify Specialized Support (remote-only opportunity)

CloudLinux

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Linux

About the role

  • Senior Support Engineer to join Imunify Specialized Support Team
  • Handle the most complex escalations within Support, ensuring only issues requiring other departments’ involvement are passed to Specialized Support
  • The specialized Support staff set an example with mentorship, training, and support to junior staff, reducing the overall inflow of tickets and escalations
  • Creation of the technical documentation, quality oversight, and work with the Support Management and other Departments
  • Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers
  • Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers
  • The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention.
  • Check out our website for more information about our Imunify Product https://www.imunify360.com/
  • You are: Technical, a passionate problem-solver with a customer-centric mindset
  • At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
  • Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best
  • What you will do:
  • Give world-class support to worldwide customers
  • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
  • Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
  • Involve yourself with product development, using your insight into customers’ issues and use cases

Requirements

  • Proven track record in technical support
  • In-depth knowledge of Linux-based operating systems and services
  • Proven experience with web-firewall solutions
  • You know what ModSecurity rules and, HTTP protocol are
  • Experience with RPM-based distributions such as CentOS, Red Hat
  • Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc.
  • Web security background is a great plus
  • Must have the ability to multi-task
  • Excellent written English (and we’ll help you improve it)
  • Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible
  • Available between 07:00 and 23:00 UTC+3 (Kyiv time), with flexibility to work different shifts as required.