Support Engineer

• Senior Support Engineer to join Imunify Specialized Support Team
• Handle the most complex escalations within Support, ensuring only issues requiring other departments’ involvement are passed to Specialized Support
• The specialized Support staff set an example with mentorship, training, and support to junior staff, reducing the overall inflow of tickets and escalations
• Creation of the technical documentation, quality oversight, and work with the Support Management and other Departments
• Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers
• Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers
• The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention.
• Check out our website for more information about our Imunify Product https://www.imunify360.com/
• You are: Technical, a passionate problem-solver with a customer-centric mindset
• At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
• Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best
• What you will do:
• Give world-class support to worldwide customers
• Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
• Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
• Involve yourself with product development, using your insight into customers’ issues and use cases

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