Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Senior Support Engineer- Imunify Specialized Support (remote-only opportunity)
CloudLinux
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
Linux
About the role
- Senior Support Engineer to join Imunify Specialized Support Team
- Handle the most complex escalations within Support, ensuring only issues requiring other departments’ involvement are passed to Specialized Support
- The specialized Support staff set an example with mentorship, training, and support to junior staff, reducing the overall inflow of tickets and escalations
- Creation of the technical documentation, quality oversight, and work with the Support Management and other Departments
- Imunify360 Security Suite is a product of CloudLinux Inc., the maker of the #1 OS in security and stability for hosting providers
- Imunify is an innovative security solution designed specifically for shared and VPS/Dedicated servers
- The automated, easy-to-use solution with the six-layer approach to security delivers comprehensive and complete attack prevention.
- Check out our website for more information about our Imunify Product https://www.imunify360.com/
- You are: Technical, a passionate problem-solver with a customer-centric mindset
- At home with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products
- Organized, resourceful, and responsive, because you’ll be working remotely, at home, or wherever suits you best
- What you will do:
- Give world-class support to worldwide customers
- Work closely with developers, troubleshooting, bug-fixing, and issue-tracking
- Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day
- Involve yourself with product development, using your insight into customers’ issues and use cases
Requirements
- Proven track record in technical support
- In-depth knowledge of Linux-based operating systems and services
- Proven experience with web-firewall solutions
- You know what ModSecurity rules and, HTTP protocol are
- Experience with RPM-based distributions such as CentOS, Red Hat
- Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc.
- Web security background is a great plus
- Must have the ability to multi-task
- Excellent written English (and we’ll help you improve it)
- Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible
- Available between 07:00 and 23:00 UTC+3 (Kyiv time), with flexibility to work different shifts as required.
