Customer Success Manager
Rain
Job Level
JuniorMid-Level
About the role
- Support the Director of Business Development in achieving revenue and growth targets
- Serve as the primary point of contact for all post-sale client requests
- Collaborate with the sales team to develop tailored media plans and proposals
- Manage the collection of creative assets, tracking, and ad verification from clients and agency contacts
- Oversee order creation and management
- Process insertion orders and ensure compliance with requirements
- Coordinate with internal teams to project manage all elements required for campaign execution
- Partner with internal teams on billing reconciliation
- Assist the sales team in upselling and renewing business
Requirements
- 2+ years of proven sales experience, preferably in home improvement services
- Exceptional communication and organizational skills
- Ability to manage stress well, and juggle multiple account challenges at once.
- Fluent in Microsoft Word, Excel and PowerPoint
