Enterprise Customer Success Manager
Ncontracts
Salary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
About the role
- Own the entire relationship between Rain Instant Pay and our customers by e stablishing a trusted advisor relationship across the customer's organization, from Executive Sponsors to day-to-day contacts, that works to ensure customers are getting value from our service.
- Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Lead cross functional projects with internal teams, including sales, product, marketing, and support, to ensure that customer expectations are met and exceeded.
- Work closely with Implementation and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
- Be the customer point of contact and voice for support, queries and functional assistance
- Support the build and demonstration of client success stories to be evangelized among business prospects and industry experts
- Use customer relationships as needed for prospect references.
Requirements
- 2+ years of experience in B2B SMB or Mid-Market with a history of driving revenue through retention and expansion of existing customers
- Strong project management skills and ability to prioritize internal and external requests
- Demonstrated track record of successfully building relationships and problem solving skills
- Proven ability to measure, understand, and communicate business needs and impact to your customers
- Ability to be flexible and adjust to changing priorities or projects as the company scales
- Experience in FinTech is a plus
- Experience using an enterprise CRM (HubSpot, Salesforce, etc.)
