Forward Deployed Software Engineer

Folio

full-time

Posted on: 9/12/2025

Origin: • 🇺🇸 United States • California

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Mid-LevelSenior

AWSERPJavaScriptNode.jsPostgresReactRubyRuby on RailsTypeScript

About the role

Drive end-to-end implementations and solutions: partner directly with hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools
Own the customer technical journey: lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements
Build scalable integration frameworks: create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs
Enable rapid onboarding: identify patterns across implementations and build features that reduce time-to-value for new partners
Shape the product roadmap: surface unmet needs from direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers
Develop strategic partnerships with sales and go-to-market teams: work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels for Folio

You have 5+ years of hands-on experience shipping production systems
You're comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization
Strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve
Full-stack generalist equally adept with client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres)
Experience with system integrations, APIs, and building reliable data pipelines between enterprise systems
Excellent technical communication - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives
Experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments
Experience working on early-stage teams and ability to wear multiple hats while maintaining focus on impact
Willingness to participate in product management, technical customer success, and solution architecture tasks
Ability to travel periodically for in-person collaboration (quarterly)