Folio

Full-stack Engineer

• Drive end-to-end implementations and solutions for hotel partners
• Own the customer technical journey from discovery to deployment
• Build scalable integration frameworks
• Enable rapid onboarding by identifying implementation patterns
• Shape the product roadmap through direct customer insights
• Develop strategic partnerships with sales and go-to-market teams

Software Engineer – Forward Deployed

Product Operations

• Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent.
• Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path.
• Partner with operations & engineering. Work closely with the team doing setups day-to-day to close the loop on what's working, what's breaking, and where customers and suppliers get stuck.
• Build programmatic monitoring and tooling. Write code (or vibe code) to operationalize manual work: automate repetitive steps, build monitoring dashboards, and create tools that give the team visibility into setup health.
• Design and improve internal processes. Build better playbooks, templates, and admin workflows that reduce manual effort, from supplier account setup sheets to bulk import flows.
• Support some business development work to enable improvements in the customer experience.

Product Ops, Buy

Account Manager

• Folio is the official purchasing technology provider for the AAHOA Marketplace, serving 20,000+ hotel owners across the country.
• We're looking for a Partnerships Manager to be the face of Folio within the AAHOA ecosystem: owning the on-the-ground relationship, driving co-marketing execution, and helping grow marketplace adoption across the membership.
• This is a high-visibility, high-autonomy role.
• You'll be traveling a significant amount, at AAHOA conferences, regional events, town halls, and golf tournaments building relationships with hotel owners, AAHOA leadership, and supplier partners.
• Between events, you'll coordinate co-branded campaigns, track & work on hitting adoption milestones, and work cross-functionally with our product and operations teams to support AAHOA member needs.
• You'll be measured on the health and growth of the AAHOA partnership -- member adoption, marketplace engagement, and the strength of the relationships you build across the ecosystem.

Software Engineer – Forward Deployed

Product Ops, Buy

Partnership Manager