Product Ops, Buy

Folio

Product Ops lead at Folio driving improvements in hotel customer onboarding processes. Owns end-to-end workflow and partners with ops and engineering teams.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the Folio Buy workflow end-to-end. Map the current process, identify bottlenecks, and maintain a clear view of where time and effort are spent.
Prioritize and scope product improvements. Cut through the noise of pain points and feature requests to define P0/P1/P2 improvements to the setup experience, especially toward a simpler onboarding path.
Partner with operations & engineering. Work closely with the team doing setups day-to-day to close the loop on what's working, what's breaking, and where customers and suppliers get stuck.
Build programmatic monitoring and tooling. Write code (or vibe code) to operationalize manual work: automate repetitive steps, build monitoring dashboards, and create tools that give the team visibility into setup health.
Design and improve internal processes. Build better playbooks, templates, and admin workflows that reduce manual effort, from supplier account setup sheets to bulk import flows.
Support some business development work to enable improvements in the customer experience.

Requirements

What you’ll need

3–6 years of experience in product operations, product management, technical operations, or a product-adjacent role at a high-growth startup or SaaS company.
You're a technically sharp, product-oriented operator: analytical, dynamic, and comfortable writing code. You can map a messy process, identify the highest-leverage fix, and drive it to completion, including building the tooling yourself.
You have strong user experience and onboarding intuition — you know how to simplify flows, reduce friction, and shorten time-to-value.
You're comfortable with systems and tooling: designing internal processes, building playbooks, and improving admin tools that support operational workflows. You are excellent at scoping and prioritization
You communicate clearly and can translate between operational teams ("this is broken") and engineering ("I’ve scoped a potential solution that could reduce the time this step takes by Y days").
You love fast-paced environments; you're resourceful, proactive, and don't wait around for someone else to fix things.
Bonus points for: Engineering or technical background (comfortable reading code, writing specs, understanding system constraints)
Experience with onboarding, implementation, or customer setup workflows at a B2B SaaS company
Familiarity with procurement, supply chain, or hospitality operations
Experience working with admin tools, internal tooling, or ops platforms
Experience at a Series A–B stage company.

Benefits

Comp & perks

We're a remote-first company. Quarterly, we travel to work together in-person and stay with one of our hotel partners.
For the most part, we rely on Google Meet, Linear, Notion, and Slack to make decisions and get things done day-to-day.
You will have the opportunity to travel and meet our customers in person.
We're a small team who work collaboratively and meet daily for stand up.

ATS Keywords

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Hard Skills & Tools

product operationsproduct managementtechnical operationscodingprocess mappingautomationmonitoring dashboardstooling developmentuser experience designonboarding optimization

Soft Skills

analyticaldynamicresourcefulproactiveclear communicationprioritizationscopingproblem-solvingcollaborationadaptability