Floowi Inc

Artificial Intelligence

• Audit existing manual processes and redesign them using AI and automation to improve speed, scalability, and efficiency.
• Architect and implement end-to-end operational systems that reduce human dependency and create long-term leverage.
• Own projects from concept to execution, turning ambiguous business challenges into structured, functioning workflows.
• Build and optimize automations using AI and no-code/low-code tools (e.g., workflow builders, CRM automations, integrations).
• Continuously research, test, and recommend emerging AI tools to keep the company ahead of the curve.
• Identify bottlenecks across operations and engineer scalable solutions that eliminate repetitive work.
• Support general operational or VA-related tasks when needed, while prioritizing system-level improvements.

AI Automation Specialist

Support Engineer

• Investigate and resolve customer-reported and proactively detected bugs across backend and frontend systems, identifying root causes and implementing fixes
• Monitor dashboards, logs, and alert systems to detect issues early and perform proactive health checks across critical workflows
• Validate new feature releases in staging and production environments, identifying errors and ensuring quality before and after deployment
• Support technical onboarding and implementation for new customers, including data validation, integrations, and issue resolution
• Document root causes, resolutions, and recurring issues while contributing to knowledge bases, playbooks, and internal documentation

Software Support Engineer

Email Marketing Manager

• Develop, set up, and manage email marketing campaigns using HubSpot to support demand generation and customer lifecycle workflows.
• Build and maintain automated email sequences and CRM workflows aligned with buyer behavior and structured follow-up processes.
• Ensure accurate and professional communication of shipping and logistics information through well-crafted email campaigns.
• Collaborate directly with the sales team to integrate email outreach with lead qualification and pipeline progression.
• Monitor campaign performance and refine sequences to improve engagement and conversion outcomes.

Email Marketing, Automation Specialist

Onboarding Specialist

• Lead and deliver structured onboarding training for new clients, ensuring they understand the platform setup, core workflows, and role-specific features.
• Design and refine training programs for different client personas, focusing on adoption and feature usage.
• Track training progress and adoption outcomes in HubSpot, proactively addressing any risks to client engagement.
• Collaborate with internal teams to maintain up-to-date training content, including recorded walkthroughs and guides.
• Identify opportunities for training program improvements based on adoption data and client feedback.

Product Marketing

• Develop and maintain product positioning, messaging frameworks, and value propositions across multiple buyer personas and market segments
• Build and manage a comprehensive sales enablement library, including battlecards, case studies, ROI tools, and sales scripts to support complex B2B sales cycles
• Create high-quality thought leadership content such as ebooks, whitepapers, and industry reports based on research, data analysis, and stakeholder interviews
• Plan and develop educational webinar content, including topics, scripts, presentation materials, and follow-up assets to drive lead generation
• Write and optimize conversion-focused landing pages, campaign messaging, and persona-specific content aligned with marketing and sales objectives
• Track content and campaign performance metrics, using insights to refine messaging strategies and improve pipeline impact

Product Marketing Specialist

Customer Support

• Own the full lifecycle of inbound support tickets from receipt through resolution across email, chat, and phone.
• Investigate issues by reproducing scenarios, reviewing account configurations, and analyzing logs to ensure accurate resolution.
• Maintain organized and prioritized ticket queues within CRM systems, ensuring SLA targets are consistently met.
• Act as the primary point of contact for users, coordinating with product, engineering, and customer success teams.
• Create and maintain help documentation, including FAQs and troubleshooting guides, to support self-service.
• Identify recurring issues and escalate patterns to internal teams to support long-term product improvements.

Customer Success Manager

• Lead structured onboarding and training for new clients, ensuring they understand the platform setup, core workflows, and data integrations.
• Conduct ongoing training for existing clients when new features are launched or when adoption gaps are identified.
• Run weekly or bi-weekly cadenced meetings with large account stakeholders, proactively identifying issues and expansion opportunities.
• Translate customer feedback into actionable product requirements and communicate them effectively to the product and engineering teams.
• Create and maintain self-service documentation, FAQs, and training resources to support client autonomy and reduce support tickets.