Flexspring

People Operations

• Support the day-to-day HR operations including onboarding, offboarding, employee records, and policy updates to ensure a seamless employee experience.
• Maintain HRIS data accuracy, produce people analytics reports, and surface insights to guide better decision-making.
• Ensure compliance with employment/contractor laws and internal policies across Canada, US and other countries.
• Identify opportunities to modernize workflows through AI tools and automation to improve efficiency and overall employee experience.
• Facilitate seamless execution of the departments initiatives through process optimization and information management.
• Act as a trusted partner for employees and managers, handling inquiries, performance discussions, and workplace matters.
• Collaborate with hiring managers to coordinate recruitment logistics, conduct some P&C interviews, provide recommendations, prepare offers, and manage new hire documentation.
• Contribute to culture and engagement initiatives that strengthen collaboration, a sense of belonging, and connection across teams in a fully remote environment.

People and Culture Generalist

AI Engineer

• The Cloud AI Architect role focuses on designing, building, and operating cloud infrastructure that powers our AI-driven automation solutions.
• As an architect for our Infrastructure and R&D team, you will bridge the gap between AI innovation and production-ready systems, implementing practices and AI design patterns while maintaining our fully cloud based cloud strategy.
• This DevOps-centric role requires a deep understanding of AI/ML technologies and the ability to architect scalable, reliable and secure infrastructure for AI workloads.
• The incumbent is responsible for the evolution of the infrastructure used to host the solution and for the deployment and operation of the services that the solution depends upon.
• The position requires close collaboration with other team members.
• Design and implement the DevOps pipelines and infrastructure that enable rapid experimentation, model training, deployment, and monitoring of AI systems while adhering to security and regulatory compliance in AWS.
• The proposed solutions will need to co-exist and integrate with existing cloud workloads, systems and management practices that are under the responsibility of the Lead Cloud Architect.

Cloud AI Architect – Research and Development

QA Engineer

• Oversee the development of test automation scripts within QA team, and perform code review.
• Mentor Test automation engineers on good test automation and practices.
• Write, maintain, and execute functional, browser, performance, load, and stress tests.
• Create detailed, comprehensive and well-structured test plans and test cases;
• Design, implement, run and analyze results of test suites for the full gamut of test types: functional, integration, security, system, stress, load and robustness tests;
• Estimate, prioritize, plan and coordinate testing activities;
• Design, develop and execute automation scripts and programs using open-source tools;
• Identify, record, document thoroughly and track bugs;
• Perform thorough fix validation and verification when bugs are resolved;
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements;
• Monitor debugging process results;
• Investigate the causes of non-conforming software and help colleagues implement fixes and solutions;
• Track quality assurance metrics, like defect densities and open defect counts;

Quality Assurance – Test Automation Lead

Consultant

• Develop integrations according to client requirements using Flexspring Studio;
• Collaborate with a Project Manager on the client's data mapping;
• Perform integration testing, guide the client through user acceptance testing (UAT), and lead the go-live deployment;
• Document integration nuances for the client and the Flexspring support team;
• Troubleshoot effectively, identify root causes, and develop solutions for production issues arising in client integrations while meeting service level agreements (SLAs);
• Maintain exceptional communication with all stakeholders, both internal and external;
• Record troubleshooting and resolution notes in our case management system (Service Cloud) and keep the client continuously updated on case progress;
• Take ownership of support case resolution, collaborating with the support team, technical consultants, third-party partners, and the client.

Bilingual Integration Consultant

Software Engineer

• Code integrations to client requirements using Flexspring.
• Collaborate with a project manager on client data maps.
• Perform integration testing, guide the client through User Acceptance Testing, and lead the Go Live launch.
• Document the nuances of the integration for the client and Flexspring support team.
• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA
• Provide exceptional communication to all parties, both internal and external.
• Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously.
• Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client.

Bilingual Integration Developer

Sales Engineer

• Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations.
• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.
• Working closely with Sales to ensure the successful closure of the sales process.
• Liaising with the Support, Success and Delivery department to provide feedback from clients about product requirements.

Engineer

• Design and implement software components and web applications for Flexspring’s suite of products and services.
• Evolve our stack components by coding in Java and Javascript.
• Write, maintain, and execute unit, integration, performance, load, and stress tests.
• Help define the roadmap for Flexspring’s products, architecture, and solutions.
• Lead technology, project roadmap and collaborate with other developers to deliver quality and reliable code.

Senior Research and Development Engineer

Full-stack Engineer

• Design and implement software components and web applications for Flexspring’s suite of products and services
• Evolve our stack components by coding in Java and Javascript
• Write, maintain, and execute unit, integration, performance, load, and stress tests

R&D Software Developer Intern

Backend Engineer

• Design and implement software components and web applications for Flexspring’s suite of products and services.
• Evolve our stack components by coding in Java and JavaScript.
• Write, maintain, and execute unit, integration, performance, load, and stress tests.
• Help define the roadmap for Flexspring a’s products, architecture, and solutions.

Lead Java Developer

Support Engineer

• Effectively troubleshoot, identify the root cause and develop solutions to production issues that arise in customers’ integrations while adhering to support SLA.
• Provide exceptional communication to all parties, both internal and external.
• Document troubleshooting and resolution notes in our Case Management System (Service Cloud) and keep the client informed about the case progression continuously.
• Drive support cases through resolution by working collaboratively with the support team, technical consultants, 3rd party partners, and the client.
• Participate in quality assurance processes including production update testing, pre-release testing, and other forms of collaborative quality assurance work.
• Identify progress gaps and provide suggestions and feedback to the manager to improve them.
• Participate in the rotation on-call support processes.

Bilingual Technical Support Engineer

Customer Success Manager

• Own the end-to-end renewal process, ensuring high retention rates and proactive risk mitigation.
• Identify opportunities to expand customer usage of our iPaaS platform, positioning additional integrations and services.
• Develop customer advocates and secure referenceable clients through success stories, case studies, and participation in marketing initiatives.
• Build strategic account plans to align customer objectives with our integration roadmap.
• Partner with Product and Sales teams to bring customer insights back into the business and influence roadmap decisions.
• Measure and communicate the business impact of our integrations to stakeholders, showing clear ROI.
• Serve as the primary post-sale contact, building long-term partnerships with HR, IT, and Finance leaders.