FlexPoint

Director

• Lead internal partners, senior leadership, and external agencies in strategic marketing planning, web implementation projects, and CRM automation
• Own and drive the vision, strategy, budget, and overall long-term digital roadmap
• Own vendor management for website development
• Develop CRM program strategy and oversee execution including full-funnel lead generation/nurturing
• Analyze performance metrics including project and campaign analytics, brand metrics, and web analytics
• Partner with cross-functional teams to develop messaging for new system upgrades
• Lead and manage assigned direct reports for continual improvement
• Serve as the digital marketing subject matter expert and keep team informed of digital trends
• Meet professional obligations through efficient work habits

Director, Digital Strategy

Account Manager

• works within the FlexPoint sales team, managing existing customer accounts
• focusing on relationship-building, consultative strategies to encourage successful customer partnerships, and revenue growth
• supports customers’ needs with grit, problem-solving abilities, creativity, enthusiasm, and care
• collaborates with the FlexPoint Sales Account Managers and the FlexPoint Sales Support Managers, Implementation
• maintain exceptional and thorough communication with customers at every stage of pre- and post-sale
• fielding questions and issues, exploring solutions, options and ideas for customer success and growth
• effectively and efficiently establish and foster client relationships through virtual, in person and written methods
• lead consultative discussions with existing clients; recommend products and services
• assist and lead elements of customer and product implementation
• regular evaluation and consultation with customers regarding their program’s usage of products and services
• facilitate program usage data within FlexPoint and customers
• possess industry-wide knowledge of online, blended and brick-and-mortar education
• regularly follow up with customers to gauge satisfaction to strengthen relationships and ensure retention
• proactively anticipate customer needs and appropriately intervene to mitigate customer issues
• document and track sales activities and communications in FlexPoint systems
• strategically advocate current customer needs to leadership and display empathy to current customers
• deliver sales presentations with confidence, influence, and enthusiasm
• work cooperatively with other FlexPoint resources and teams

Sales Support Account Manager, Customer Success

Counselor

• Work to maximize student success and promote access and equity for all students
• Deliver developmentally appropriate activities and services
• Host small and large group sessions to students including social emotional learning support and academic information sessions
• Plan and host school wide events such as Career Week and Honor Roll
• Assist and provide consultation to students and families in the enrollment and course selection process
• Collaborate with the Admin team in master schedule decisions/needs
• Review academic records and determine appropriate course placement
• Communicate effectively with all stakeholders
• Support college and career readiness and exploration
• Collaborate with counselors of other FLVS programs for student records
• Participate in team meetings and functions

School Counselor

Project Manager

• responsible for coordinating, organizing, and managing the development and workflow of website projects from conception to completion across three enterprise level websites
• work closely with internal and external stakeholders, copywriters, designers, and developers to ensure projects are delivered on time and within budget
• perform quality assurance testing on websites to ensure they meet project specifications, quality standards, and brand style guidelines
• update web pages as requested
• provide support and training as needed to individuals involved in maintaining websites

Director, Digital Strategy

Sales Support Account Manager, Customer Success

School Counselor

Website Project Coordinator