Support Engineer

• Diligently manage and coordinate all aspects of projects assigned to ensure proper design and solution.
• Participate in strategic planning and development of the enterprise architecture.
• Define, design, implement and holds up infrastructure & application solutions.
• Prepare Standard Operating procedures for the day-to-day maintenance of the applications and underlying systems.
• Ensure knowledge pertaining to new implementations and technologies are adequately divided into the team.
• Ensure adequate monitoring and controls are in place to ensure stability of the solutions, Service-Now incidents and Baan.
• Establish clear communication channels and ensure proper feedback mechanisms are in place with customers, peers and cross functional teams.
• Adherence to Service level acceptance accord with the Business and ensure timely reviews with stakeholders.
• Ensure proper backup and retention policies to minimize data loss and ensure minimum MTTR while fixing problems.
• Follow-up with proper root cause investigation, corrective & preventive actions to increase MTBF.
• Ensure compliance of the systems with security and compliance requirements.
• Propose system enhancements (software and hardware updates) to improve performance and reliability.
• Make final resolutions on administrative or operational matters and ensure operations’ effective achievement of goals.
• Establish and assure adherence to budgets, schedules, work plans and performance requirements.
• Work with EIS to maintain knowledgebase and train the team on new and updated solutions.

IoT Support Engineer

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