Flatgigs

Operations

• Manage and process global citizenship program files end-to-end
• Review, organise, and track documentation including passports, IDs, and application forms
• Maintain accurate case records and monitor submission timelines
• Follow up with clients to collect missing or incomplete documents
• Ensure compliance with program requirements and internal quality standards
• Handle DEWA processing and related utility administration
• Liaise with Shiny for licensing documentation and regulatory approvals
• Manage government-related paperwork and coordinate submissions
• Maintain organised physical and digital filing systems
• Provide general office coordination and administrative support
• Support senior team members with document preparation and compliance tracking

Administrative Operations Assistant