Customer Success Advocate
1-800 CONTACTS
Client Advocate Resolution Specialist – Lead
Flagstar Bank
full-time
Posted on:
Location Type: Remote
Location: Remote • Missouri • 🇺🇸 United States
Visit company websiteSalary
💰 $28 - $32 per hour
Job Level
Senior
About the role
- Manage and resolve complex client issues through direct interactions
- Create detailed documentation and conduct follow-ups on inquiries
- Research client issues and collaborate with internal teams
- Focus on developing coaching and leadership skills within the CEC
- Participate in projects for service and process improvement
Requirements
- Mastered client-facing roles within the Customer Engagement Center (CEC)
- Ability to perform case work and off-call activities
- Strong research and investigation skills
- Excellent communication skills, both oral and written
- Understanding of regulatory and bank policies and procedures
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- comprehensive leave program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client managementcoaching skillsleadership skillsresearch skillsinvestigation skillscommunication skillsoral communicationwritten communication
