Client Advocate – Paralegal
Chisholm Chisholm & Kilpatrick LTD
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Connecticut, Florida, Massachusetts, New Jersey, Rhode Island, South Carolina, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $43,775 per year
Job Level
Mid-LevelSenior
About the role
- The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group.
- The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive.
- A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies.
- Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions.
- Utilize internal systems to retrieve relevant information and provide accurate status updates.
- Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism.
- Draft basic forms.
- Draft written correspondence to clients and VA.
- Update CCK's case management program files with all client conversations, pertinent correspondence, and information.
- Attend training sessions as directed by the supervisor.
- Assist with the training of new Client Advocate/Paralegals as needed.
Requirements
- High School degree required; Bachelor's degree or equivalent experience in a related field preferred
- Experience in client services, customer support, or a related field is a plus
- Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
- Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
- Ability to make sound judgments and decisions
- Detail-oriented with the ability to prioritize tasks and meet deadlines
- Comfortable working independently and as part of a team
- Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
- Fluency in English; Bilingual in Spanish is a plus.
Benefits
- CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!)
- Gym membership reimbursement
- 15 days of PTO (increasing over time)
- 12 paid company holidays in 2025
- 401k matching
- Paid Parental Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementclient servicescustomer supportdrafting formsmultitaskingdetail-orientedprioritizationsound judgmentconfidential information handling
Soft skills
verbal communicationwritten communicationempathyprofessionalismindependenceteamwork
Certifications
High School degreeBachelor's degree or equivalent experience