Customer Advocate – T1
Granum
Customer Success Advocate
Motorola Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
SeniorLead
About the role
- Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value
- Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development
- Educate customers on new product features and capabilities
- Partner with internal stakeholders to align account activities with the customer's business case and strategy
- Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers
- Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey
- Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
- Utilize multiple tools to engage with customers both proactively and reactively
- Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals
- Identify opportunities for expansion and cross-sell
- Attend and participate in industry events and conferences
Requirements
- 7+ years of direct experience in public safety, emergency management, K12 operations or education, 911 communications, business continuity, security, or a related field
- Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety
- Strong presentation, excellent verbal and written communication skills with an ability to influence others
- Fanatical about customer success and driving customer value
- Strategically minded, self-starter with the ability to multitask, prioritize, and scale
- Flexible, adaptable and collaborative team player with strong interpersonal skills
- Experience working directly with customers and multiple project stakeholders
- Takes pride in and exhibits high degree of ownership over their work
- Proficiency in Microsoft Office and Google suite
- Reside within the state of Tennessee
- Valid Driver’s License
- Ability to travel up to 50%
- Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and software-as-a-service (SaaS) applications.
- Must be able to obtain background clearance as required by government customer(s).
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software-as-a-serviceCRM platformsCS analytics platformsMicrosoft OfficeGoogle suite
Soft skills
presentation skillsverbal communicationwritten communicationcustomer successstrategic thinkingmultitaskingprioritizationcollaborationinterpersonal skillsownership
Certifications
Valid Driver’s License
