Customer Advocate

• Develop a trusted advisor relationship with customers, stakeholders, and executive sponsors to ensure they are leveraging the solution(s) to achieve full business value
• Serve as the voice of the customer, elicit and collect feedback to drive continuous improvement across all areas, including onboarding, training, and product development
• Educate customers on new product features and capabilities
• Partner with internal stakeholders to align account activities with the customer's business case and strategy
• Coordinate and participate in regional customer / user group meetings, designed to drive product utilization, share best practices and to obtain feedback from customers
• Monitor customer health, adoption, utilization, customer sentiment and other metrics across products and verticals, throughout the customers’ journey
• Help negotiate and drive renewals. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal
• Utilize multiple tools to engage with customers both proactively and reactively
• Achieve monthly, quarterly, and yearly goals and defined objectives related to customer adoption, retention, and renewals
• Identify opportunities for expansion and cross-sell
• Attend and participate in industry events and conferences

Customer Success Advocate

Customer Advocate, Exception Handling

Client Advocate

Senior Principal Customer Advocate Manager

Customer Success Advocate

Customer Advocate