Client Advocate – Paralegal
Chisholm Chisholm & Kilpatrick LTD
Customer Advocate – T1
Granum
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
- Directly troubleshoot customer issues and resolve them by implementing attainable solutions
- Evaluate and escalate bugs to development as they come to your attention inside the product
- Provide feedback to develop support processes. Your input will ultimately add value for our customers
- Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation).
- Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
- Work cross-functionally with other members within the organization
Requirements
- A bachelor’s degree or equivalent experience
- Previous experience in a high-volume support/customer service role
- Analytical mindset with strong research and problem-solving skills
- Applicable technical writing skills
- The innate desire to serve others and implement solutions in a thorough, thoughtful, and timely manner.
- The ability to multitask and prioritize trouble tickets as they come in
- Clear and concise communication skills
- A strong growth mindset and a desire to learn
- A natural puzzle solver
Benefits
- Health insurance
- 401K Matching!
- HSA (with employer contribution!)
- FSA
- Dependent Care FSA
- Short-term/long-term disability
- Life insurance
- Legal assistance
- Unlimited Paid Time Off
- Paid company holidays
- Company-wide shutdown from Dec 24 - Jan 1
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical writingtroubleshootingproblem-solvinganalytical skillscustomer supportticketing system
Soft skills
empathycommunicationmultitaskingprioritizationownershipgrowth mindsetservice orientationattention to detail
Certifications
bachelor's degree