Granum

SDET

• Focus primarily on automation (~90–95%) with targeted manual testing (~5–10%) for high-risk changes and complex edge cases. Design, implement, and maintain end-to-end, integration, and API tests for LMN using TypeScript and Playwright; contribute reusable utilities, fixtures, and page-object/screenplay patterns.
• Integrate and maintain LMN tests in CI/CD (e.g., parallelization, tagging, artifacts, flaky test control) to ensure reliable and fast pipelines.
• Collaborate with LMN developers and product managers to define acceptance criteria, improve testability, and shift quality left; participate in code reviews for both product and test code.
• Build and maintain test data and environment strategies (seeding, mocking, stubbing) to enable deterministic, stable tests for LMN.
• Own test triage for LMN: monitor failures, investigate root causes, deflake, and maintain quality dashboards and gates.
• Drive comprehensive testing strategies for new LMN features and projects, balancing the testing pyramid pragmatically.
• Actively participate in bug triage to prioritize and categorize incoming issues with high-quality reproduction details.
• Help evaluate and adopt AI-powered tools and methodologies to improve authoring speed, stability, and triage efficiency.

Test Automation Engineer

Full-stack Engineer

• Design and implement secure integrations with QuickBooks and Stripe to synchronize invoices, payments, refunds, subscriptions, and customer metadata across systems.
• Technical architecture, leadership, and design in collaboration with your development colleagues
• Clean, covered, secure, and scalable API and UI code for our products developed using C#/.NET and Angular
• Well-architected Azure resources managed using Terraform
• Azure SQL Server schemas and designs that perform well and make efficient use of resources
• Support solutions for tricky tier 3 issues raised by our customers
• Effective communication with your teammates in daily SCRUM meetings and asynchronously in Slack.

Senior Software Developer

Onboarding Specialist

• Serve as the primary point of contact for new clients throughout their first 90 days of onboarding.
• Build strong initial relationships that set the tone for long-term client success and satisfaction. You’ll guide new customers through the onboarding process, creating a positive and confident start to their journey with our platform.
• Conduct virtual one-on-one training sessions to educate and empower clients on using our platform and services effectively.
• Deliver personalized, hands-on training that helps clients understand not just how to use the platform, but how to apply it to their specific business needs. These sessions build confidence, drive early product adoption, and lay the foundation for long-term success by showing clients how to achieve real value from day one.
• Identify client needs, track progress, and proactively address potential roadblocks to ensure long-term success.
• Take a consultative approach to problem-solving by anticipating challenges and offering solutions before they become issues. Your proactive support helps reduce churn and boosts customer satisfaction and loyalty.
• Maintain accurate client records and documentation across platforms. Ensure all client interactions and milestones are properly documented for cross-functional visibility. Accurate records support a consistent experience across teams and help drive data-informed decisions.

Manager

• Collaborate with RevOps, Marketing, and Product on the GTM & Product metrics framework with clear, trusted definitions and calculations.
• Ship role-based BI dashboards/scorecards that drive decisions across Product, CS, Marketing, Sales, Finance, and Accounting.
• Deliver executive-ready insight readouts that convert signals into quarterly plans and weekly actions; lead health scoring and cohort analysis to surface risk/opportunity and enable manager coaching.
• Standardize pre/post measurement and ROI methods, linking spend to qualified pipeline, bookings, CAC/LTV, and payback.
• Partner with Marketing/Sales/RevOps on shared funnel and SLAs; run recurring pipeline and conversion reviews; align pipeline and bookings forecasts.
• Collaborate with FP&A on planning, monthly forecasting/variance, scenario modeling, and headcount/capacity; communicate risks and corrective actions.
• Partner with Data Intelligence to improve data quality, semantic layers, and performance; enable self-service analytics with certified assets and a transparent intake/backlog.

Data Insights Manager

Customer Advocate

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Evaluate and escalate bugs to development as they come to your attention inside the product
• Provide feedback to develop support processes. Your input will ultimately add value for our customers
• Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation).
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
• Work cross-functionally with other members within the organization

Customer Advocate – T1

Social Media Manager

• Develop and execute a social media strategy across LinkedIn, Instagram, Facebook, YouTube, and emerging platforms.
• Plan and publish daily/weekly content in alignment with campaigns, events, and product launches.
• Collaborate with Creative and Video to deliver social-first content (short-form video, reels, graphics).
• Monitor engagement, respond to community interactions, and build Granum’s digital presence.
• Track and report social metrics tied to awareness, engagement, and pipeline contribution.
• Build and manage Granum’s Brand Ambassador program.
• Recruit, contract, and onboard influencers and industry advocates.
• Negotiate deliverables, exclusivity terms, and incentives.
• Coordinate ambassador involvement in events, webinars, podcasts, and product launches.
• Run ongoing ambassador engagement (calls, workshops, recognition programs).
• Track ROI of ambassador activity (reach, engagement, UTM/codes → MQLs, SALs, logos).
• Partner with Partner Programs Manager to align ambassador activities with broader ecosystem strategy.
• Work with Brand Experience Manager to integrate ambassadors into events and activations.
• Support Demand Gen and Product Marketing by fueling campaigns with ambassador and social content.

Product Marketing

• Become and serve as an expert on our product, our customers, and our market to lead product launch and product adoption strategies across our company.
• Conduct customer and market research to inform roadmap focus, adoption barriers, and messaging; synthesize insights into specific recommendations for Product and GTM.
• Partner with Product Managers and PMM Leadership to inform product roadmaps so we deliver features that customers need, driving new customer acquisition and deeper adoption.
• Translate product capabilities into positioning, messaging, and enablement resources for Sales and CX; maintain a single source of truth for value narratives and talk tracks.
• Map the product adoption lifecycle by segment and workflow; define target audiences, key activation events, and the narrative that connects product value to real customer outcomes.
• Lead cross‑functional GTM pods for priority product areas to drive adoption, acting as the strategy owner and program manager across Product, CX, and Sales.
• Run launch and lifecycle programs for specific product coverage areas (e.g., CRM, Estimating, Reporting), including alpha/beta, positioning, internal enablement, customer comms, and measurement.
• Own in‑app communications and activation journeys (e.g., guided walkthroughs, checklists, nudges) to reduce time‑to‑value and increase feature engagement across new and existing customers.
• Lead cross-functional product sunsetting and migration plans, ensuring proactive messaging, risk mitigation, and training that protect retention.
• Support CX to deliver live training, community webinars, and in‑person workshops that reinforce the “way to work” in product and convert awareness into usage.
• Support Sales to deliver a compelling product pitch of the product that aligns with the defined ideal customer profile to increase new customer acquisition.
• Support pricing/packaging recommendations aligned to adoption goals and customer value realization.

Product Marketing Manager

Security Engineer

• You'll be deeply hands-on, collaborating with Platform and AI teams, and reporting to the VP of Engineering (Platforms & AI Enablement).
• Leading Security Foundations: Implementing technical security controls across Azure/AWS, networks, and applications using infrastructure as code, automation, and DevSecOps.
• Driving Policy into Practice: Creating and operationalizing security policies, benchmarks, and guardrails with a focus on automation and self-service for engineers, translating governance into CI/CD checks and access controls.
• Championing Security as Code: Building and maintaining security-relevant Terraform modules and IaC policies, evolving our infrastructure repo, and fostering "security as code" throughout the SDLC.
• Shifting Left on Security: Embedding static analysis, dependency/container scanning, and compliance checks into CI/CD pipelines (Github Actions).
• Governing Identity, Access, & Secrets: Designing secure patterns for RBAC, multi-tenant SaaS security, and key management (Azure AD/OAuth/OIDC).
• Strengthening Data Security: Enhancing application-level controls (e.g., RBAC, audit logs, data classification) and guiding engineering on secure coding and AI/ML pipeline management.
• Securing AI/ML Workflows: Developing security and governance for AI/ML, including handling of training data (PII), model access/audit, and AI-powered features.

Senior Security Engineer

• Technical architecture, leadership, and design in collaboration with your development colleagues.
• Clean, covered, secure, and scalable API and UI code for our products developed using C#/.NET and Angular.
• Well-architected Azure resources managed using Terraform.
• Azure SQL Server schemas and designs that perform well and make efficient use of resources.
• Support solutions for tricky tier 3 issues raised by our customers.
• Effective communication with your teammates in daily SCRUM meetings and asynchronously in Slack.