Granum

Customer Support

• Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
• Directly troubleshoot customer issues and resolve them by implementing attainable solutions
• Evaluate and escalate bugs to development as they come to your attention inside the product
• Provide feedback to develop support processes. Your input will ultimately add value for our customers
• Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation).
• Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
• Work cross-functionally with other members within the organization

Customer Support Specialist

Onboarding Specialist

• Serve as the primary point of contact for new clients throughout their first 30-90 days of onboarding: Build strong initial relationships that set the tone for long-term client success and satisfaction. You'll guide new customers through the onboarding process, creating a positive and confident start to their journey with our platform.
• Conduct virtual one-on-one training sessions to educate and empower clients on using our platform and services effectively: Deliver personalized, hands-on training that helps clients understand not just how to use the platform, but how to apply it to their specific business needs. These sessions build confidence, drive early product adoption, and lay the foundation for long-term success by showing clients how to achieve real value from day one.
• Identify client needs, track progress, and proactively address potential roadblocks to ensure long-term success: Take a consultative approach to problem-solving by anticipating challenges and offering solutions before they become issues. Your proactive support helps reduce churn and boosts customer satisfaction and loyalty.
• Maintain accurate client records and documentation across platforms: Ensure all client interactions and milestones are properly documented for cross-functional visibility. Accurate records support a consistent experience across teams and help drive data-informed decisions.

Digital Marketing

• This role owns the performance of granum.com and our paid media engine across three brands (LMN, Greenius, and SingleOps).
• You’ll drive pipeline through better website experiences, a stronger technical SEO/AEO foundation, and a paid media program that’s rigorously managed—even though an external agency executes it.
• You’re the in-house owner of the agency relationship: you brief them, hold them to performance targets, and make sure what they’re running ladders up to pipeline.
• You’re also the one keeping the website working hard for the business — conversion paths, landing page infrastructure, CRO, and the technical foundation that makes our content program pay off.
• This is an IC role on a fast-moving demand gen team. The right person is analytical, hands-on with the website, and confident managing an agency.

Digital Marketing Manager

Account Executive

• Design and run your outbound engine: build targeted account lists, craft sequences, and run focused call blocks to create a steady stream of first meetings.
• Own the full sales cycle: discovery, demo, proposal, negotiation, and close. There are no handoffs once the opportunity lands.
• Turn discovery into business cases: tie Granum to prospects budgeting, estimating, scheduling/dispatch, job costing, payroll, and crew productivity challenges, then quantify their pains, dive into the impact of each pain, and understand their goals and expectations of how they want their business and team to work.
• Run sharp, outcome-led Granum demos focused on their pains and goals that feel more like a consultative working sessions than feature walkthroughs—anchored in ROI and team benefits.
• Pilot and iterate outbound plays: test new messaging, channels, and patterns; share what’s working so we can codify and scale it.
• Leverage AI to multiply your output: use AI for research, call prep, objection handling, follow-up writing, and post-call summaries—and help us refine best practices.
• Operate with predictable rigor: keep a tight, honest pipeline in Salesforce; align activity, pipeline, and forecast so there are no surprises.
• Partner cross-functionally: sync with SDRs, Marketing, & Product on field feedback, and coordinate with Onboarding so new Granum customers hit the ground running.
• Suggest new outbound channels to consider in collaboration with Marketing and Sales Leadership.
• Show up as the owner of your business.

Customer Support Specialist

Onboarding Specialist

Digital Marketing Manager

Sales Executive