Customer Success Advocate
Motorola Solutions
Customer Success Advocate
1-800 CONTACTS
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $15 per hour
Job Level
JuniorMid-Level
About the role
- Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
- Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
- Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
- Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
- Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
- Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
- Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.
Requirements
- 2-3 years minimum customer service experience
- Inbound sales and Contact Center experience a plus!
- A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
- A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
- Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
- Computer literacy skills with the ability to type at least 40 wpm
- A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
- Positive, driven and solution-oriented mentality
- Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah
Benefits
- Amazing medical, dental, and vision coverage
- 401(k) match
- Deep discounts on contact lenses, glasses lenses and glasses frames
- Tuition reimbursement for eligible courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceinbound salescontact center experiencetyping skillsperformance metrics
Soft skills
problem-solvingcommunicationteam collaborationgoal-orientedpositive attitudecustomer engagementadaptabilityreliability
