Director, Logistics & Delivery Experience
Ollie
Director, Franchise Performance
Five Iron Golf India
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Lead
About the role
- Achieve the operations and business performance goals for their portfolio of Franchisees, as set by the organization.
- Facilitate Annual Planning and Franchisee Business Review process with Franchisees to assess performance and to align on future goals and commitments.
- Align priority areas with Franchisee to drive the business in sales, profitability, and network growth, while delivering a safe and consistent brand experience.
- Develop and implement coaching plans to ensure Franchisee commitment and follow-through.
- Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
- Interpret data to provide coaching and recommendations on priorities for Franchisees to address.
- Follow up on Franchisee commitments and monitor data to check progress.
- Facilitate communication between Franchisees and corporate cross-functional partners.
- Work with the Field Marketing Team on operations initiatives and promotions.
- Work with the Development Team to support procurement and Final Fit Out of New Locations Monitor and support the execution of local & national initiatives.
- Coordinate training support with the Field Training Team.
- Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to 5i brand standards.
- Support management in building a highly functional hourly team with a common goal.
- Foster an environment of customer service in which all team members prioritize the guest experience.
- Perform evaluations as needed based on the Franchisee Business Review process or other indicators.
- Complete all administrative functions in a timely manner.
- Performs other duties as assigned or directed to ensure smooth operations of the service.
- Help coordinate/facilitate New Location opening Training Ensure all Brand Standards are met prior to opening
Requirements
- Bachelor’s Degree
- 3+ years of Franchise consultant experience in Hospitality or Retail
- Excellent communication skills, both verbal and written
- Leadership and decision-making skills
- Ability to multitask and work efficiently under pressure
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder management skills
- Basic knowledge of Google Suite, Microsoft Word, Excel & Powerpoint
Benefits
- Health, Dental, and Vision insurance*
- Long and Short Term Disability*
- Accident and Critical Illness Insurance*
- 401K *
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analyticscoachingperformance assessmentbusiness planningFranchisee managementoperations managementcustomer serviceadministrative functionstraining coordinationstakeholder management
Soft skills
communicationleadershipdecision-makingmultitaskinginterpersonal skillsteam buildingcustomer focuscollaborationproblem-solvingtime management
Certifications
Bachelor's Degree
