Director

• Define and execute Ollie’s delivery and shipping strategy, including carrier selection, regional vs. national coverage, line-haul optimization, and last-mile innovation.
• Oversee and negotiate all carrier contracts and relationships, ensuring service level excellence, scalability, and competitive cost structures.
• Establish key metrics, goals, and dashboards to track carrier performance, delivery speed, cost efficiency, and customer satisfaction.
• Act as the internal voice of the customer for delivery, identifying and addressing pain points, testing new approaches (like ice testing or packaging improvements), and collaborating with Product, Tech, Marketing, and Customer Experience teams to enhance the overall experience.
• Own the annual delivery and shipping budget, forecasting, and cost optimization initiatives to align with company financial targets.
• Stay ahead of trends in shipping, logistics, and delivery technology. Regularly assess and propose strategic opportunities to improve speed, reliability, and cost structure.
• Lead business reviews with key carrier partners and present performance, insights, and recommendations to senior leadership.
• Build and mentor a high-performing delivery operations team focused on data, process improvement, and customer experience excellence.

Director, Logistics & Delivery Experience

Transportation Director

Director, Forest Garden Quality

Associate Director, Clinical Quality

Director, SEM

Director of Remote Sensing