Ollie

Social Media Manager

• Publish and schedule content across all Ollie social channels, ensuring accuracy, consistency, and alignment with the content calendar
• Conduct ongoing social listening to identify trends, cultural moments, and real-time opportunities for Ollie to join relevant conversations
• Manage community engagement by responding to comments, DMs, and mentions in a consistent, thoughtful, and brand-aligned manner
• Execute timely, on-brand responses to trending topics, balancing speed with brand voice and sensitivity
• Identify and execute “surprise and delight” moments (e.g., gifting, personalized responses, reactive content) to build loyalty and advocacy
• Monitor daily performance and compile regular reports on key metrics (engagement, reach, views, etc), translating data into actionable insights
• Collaborate cross-functionally with creative and brand to ensure cohesive messaging and execution and CX teams to address escalations and ensure our community feels heard and supported.
• Maintain a strong understanding of platform best practices and evolving social trends to optimize content performance and act as Ollie’s in-house expert on social trends and best practices.
• Support campaign launches and key brand moments with real-time posting, engagement, and performance tracking

Social Media Community Coordinator