Ollie

Conversion Rate Optimizer

• Develop, refactor, and maintain our application across the frontend and CMS to enable Product to fully self-service and run AB tests efficiently.
• Collaborate closely with Product to iterate on upcoming AB tests & ideas.
• Support our customers through optimizations to our onboarding experience.
• Contribute to all stages of the software development lifecycle- from planning and design to implementation, deployment, and maintenance.
• Work closely with engineers, product managers, and designers in an agile environment to deliver high-quality, impactful features.
• Make incremental backend contributions as needed to support both frontend and product requirements.
• Write reliable, performant, and well-tested code that scales with our growing business.
• Continuously improve existing systems through refactoring, performance optimization, and automation.
• Participate in code reviews, knowledge sharing, and technical discussions to uphold best practices and foster team learning.
• Troubleshoot production issues and help maintain a stable and resilient platform.
• Stay curious- explore new tools, technologies, and techniques to improve developer experience and product quality.

Senior Full-Stack Software Engineer, CRO

Customer Support

• Managing a team of Canine Care Advocates on duty during the allocated shift (9:30-6 PM MST)
• Handling escalated customer situations and resolving these in accordance with established business guardrails
• Partnering with the team to develop and implement new and updated training materials for the team
• Partnering with the team to interview, recruit, and onboard new team members
• Working with other leaders to implement best practices, SOPs, metrics, and KPIs
• Delivering acceptable levels of team performance over time and working towards implementing new brand guidelines in talk tracks, scripts, emails, etc.
• Help drive initiatives to accomplish our CX Vision of creating a world-class, genuinely kind customer experience.
• Help to develop/coach our Canine Care Advocates not only in their KPIs and roles but their career development.

Customer Experience Shift Manager

Systems Engineer

• Own and Optimize Enterprise Systems. You will be responsible for the day-to-day health, performance, and continuous improvement of Ollie’s core enterprise systems, including ERP, WMS, and related operational platforms. You will ensure systems are configured to support scale, reduce manual work, and enable accurate, reliable execution across the business.
• Own End-to-End Business Processes Across Systems. You will own key business workflows that span multiple systems — from order creation through fulfillment, billing, and downstream reporting. This includes documenting current-state processes, designing future-state improvements, and ensuring system behavior aligns with real operational needs.
• Drive Integrations and Data Flow Integrity. You will partner with technical teams and vendors to define, maintain, and improve integrations between systems (e.g., commerce platforms, ERP, WMS, 3PLs). You will help ensure data is accurate, timely, and reliable across systems, and will support monitoring, reconciliation, and issue resolution when things break.
• Empower Finance and Operations Teams. You will serve as a trusted partner to Finance and Operations stakeholders, translating business needs into system solutions. You will proactively identify opportunities for automation, standardization, and process improvement that enable teams to operate more efficiently and with greater confidence in the data.
• Execute with Technical Expertise. You will contribute hands-on where needed by configuring systems, writing scripts or workflows to support critical business functions, and implementing best practices for testing, QA, documentation, and controlled releases.
• Contribute to the Long-Term Systems Vision. You will help shape the roadmap for Ollie’s enterprise systems by identifying gaps, proposing improvements, and prioritizing initiatives that support growth, scalability, and operational excellence.

Senior Business Systems Analyst

Accounts Payable

• Process vendor invoices end-to-end, including routing for approval and authorization through the company’s invoice processing platform (Stampli), ensuring accuracy, timeliness, and proper documentation.
• Code, review, and sync corporate credit card and employee reimbursement transactions, ensuring expenses are properly classified and compliant with company policies.
• Code and sync travel and expense transactions, resolving discrepancies and coordinating with employees as needed.
• Create and maintain fixed assets in NetSuite’s fixed asset management module and track capital expenditure activity on a month-to-month basis.
• Support the Accounting team with ad hoc projects and assignments as requested by management, including retail invoicing, process improvements and audit support.

Senior Full-Stack Software Engineer, CRO

Customer Experience Shift Manager

Senior Business Systems Analyst

Accounts Payable Coordinator