Ollie

Full-stack Engineer

• Design, build, and maintain APIs, interfaces, and technical infrastructure that power Ollie’s subscription platform.
• Contribute to all stages of the software development lifecycle- from planning to implementation, deployment, and maintenance.
• Collaborate closely with engineers and product managers in an agile environment to deliver high-quality, impactful features.
• Develop and integrate 3rd-party services to enhance functionality and improve the customer experience.
• Write reliable, performant, and well-tested code that scales with our growing business.
• Continuously improve existing systems through refactoring, performance optimization, and automation.
• Participate in code reviews, knowledge sharing, and technical discussions to uphold best practices and foster team learning.
• Troubleshoot production issues and help maintain a stable and resilient platform.
• Stay curious- explore new tools, technologies, and techniques to improve developer experience and product quality.

Principal Software Engineer, Full-Stack

Customer Support

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
• Help to develop agents not only in their KPIs and role but their career development.
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Principal Software Engineer, Full-Stack

Customer Experience Associate