Customer Experience Associate

Ollie

Customer Experience Associate providing exceptional service for Ollie's pet food customers while managing relationships through various channels. Facilitating a friendly environment and supporting a pet-friendly culture.

Posted 6/12/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Represent the Ollie brand voice to our current and prospective customers
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Accurately track and monitor customer feedback and interactions
Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
Help to develop agents not only in their KPIs and role but their career development.
Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Requirements

What you’ll need

Bachelor’s Degree from an accredited four-year college or university.
Previous experience in customer-centric roles (retail, food service, etc.)
Experience with pets or health-foods preferred
Experience with Gladly or a similar platform a plus
Interest in working in a pet-friendly, fast-moving environment

Benefits

Comp & perks

Competitive hourly salary and an annual bonus potential
Sponsored 401k program with employer match up to 4%
Comprehensive health coverage including medical, dental and vision
Paid parental leave
1-week paw-ternity leave for new dog parents
Ollie subscription for one dog
Inspiring pack members!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experiencerelationship managementcareer developmentproject managementinitiative driving

Certifications

Bachelor’s Degree